Home » Kerio User Forums » Kerio Connect » missing mails
  •  
toby1337

Messages: 19
Karma: 1
Send a private message to this user
Hello,

i have got a problem with some missing mails in my inbox.

on the server inbox (webmail) i can see the mail, but in my inbox on outlook i cannot see it.
most mails (99%) are in both boxes.

i dont know how i can report that problem Sad


About:

9.2.7 patch 3 (4225)
Mac OS X (10.11.6), x86_64

Thanks for help!

[Updated on: Thu, 08 November 2018 15:13]

  •  
b-tom

Messages: 149
Karma: 4
Send a private message to this user
Sounds like a Outlook profile corruption. You can try rebuilding your KOFF profile as described here: https:// manuals.gfi.com/en/kerio/connect/content/email-clients/kerio -outlook-connector/koff-profile-rebuild-1283.html
  •  
toby1337

Messages: 19
Karma: 1
Send a private message to this user
thanks for your reply, but it doesnt work.

i have more information:

it might be a problem with mails over 25mb from external.
if i empty the cache the status say the right number of mail to sync, but after sync there are missing 2 mails.

that problem is on outlook for mac and windows.

is there a limit for external mail sync on kerio?

when i forward the mail to another domain user (send from webmail), the mail coming in the inbox.
  •  
toby1337

Messages: 19
Karma: 1
Send a private message to this user
https://www.lifewire.com/increase-outlook-attachment-size-li mit-1173679

ok - i have a solution for outlook on windows.

after that fix all mails are sync.

is there a fix also for mac?

thanks for help!
  •  
b-tom

Messages: 149
Karma: 4
Send a private message to this user
Quote:
is there a limit for external mail sync on kerio?


What do you mean by external email? Once a message has been delivered successfully to your KC server, it should show up on all Mac and Window clients including large attachments. There's no difference between external and internal messages, unless you are using server-side rules. Mac Outlook doesn't allow any adjustments to attachment sizes. It looks like a local mac workstation issue.

You can try clearing the Mac Outlook Inbox cache. Right- click INBOX > Properties > Empty Cache...

[img]./fa/4894/0/[/img]

  • Attachment: 39212.png
    (Size: 81.21KB, Downloaded 39 times)

[Updated on: Thu, 15 November 2018 11:29]

  •  
thegaijin

Messages: 2
Karma: 0
Send a private message to this user
I have the same issue with some users in windows using outlook and emptying the cache does work.The user can see the email using web but not inside outlook.
  •  
ortega

Messages: 5
Karma: 0
Send a private message to this user
toby1337 wrote on Tue, 13 November 2018 14:00


ok - i have a solution for outlook on windows.

after that fix all mails are sync.

is there a fix also for mac?

thanks for help!


Same problem here - something like this regedit thing for Outlook 2016 MAC would help.
  •  
toby1337

Messages: 19
Karma: 1
Send a private message to this user
i dont know what happend, but with the latest version of kerio server there is an error.

is here an admin?

every mail over 25mb doesnt show in outlook!

i can see the mail in webmail, iphone, etc. but not in outlook. i think its a big error?!

i think there is a problem with the KOFF on outlook?
  •  
Maerad

Messages: 217
Karma: 38
Send a private message to this user
Do a reindex of your user account in the kerio admin. Delete the outlook cache and rebuild all mails after that (close outlook while you rebuild). IS KOFF the right version for your server version?

I just tried it and can see 25+ mb mails in outlook.
  •  
gseum

Messages: 14
Karma: 2
Send a private message to this user
I can reproduce this problem on every Outlook 2016 (and even in Outlook 2019) for Mac with ACTUALL versions on different users.

Mails with attachments of more than 25 MB are showing properly on Kerio Webmail and iPhone, but not in Outlook. Even forwarding the mail does not make them visible. But if I reduce the attachment to less than 25 MB the mail is showing instantly.

Sure this is an Outlook Mac problem - similar to the allready and very public known problem of Outlook Mac/Win of SENDING mails with attachments larger than 25 MB.

Any further suggestions to get a solution? If there is none, I have to reduce the message limit of the server to 25 MB, so that the senders of large mails will get an information... Sad
  •  
schibulski

Messages: 6
Karma: 3
Send a private message to this user
Same here: Boss uses that shitty Outlook for Mac thing instead of Apple Mail and is complaining about missing Mails. After some investigation i found out, that all missing mails have large attachments. In all other mail clients (Apple Mail, Kerio Client iOS Mail...) the "missing" mail is still present.
Is there any official solution for this?
  •  
toby1337

Messages: 19
Karma: 1
Send a private message to this user
We have changed to Hosted Exchange.

Thats not possible to work with only 25mb as a Marketing Agency.

Sorry Kerio...
  •  
gseum

Messages: 14
Karma: 2
Send a private message to this user
I have implemented the following workaround: A messages filter for messages above 25 MB, which gives a notification to our "info" email address with info about the subject and the recieving user. The notification will than be forwarded to the user, who can access the email via web client.

Alternatively it is possible to use the same filter in each individual mailbox.

[Updated on: Thu, 06 December 2018 20:33]

  •  
gseum

Messages: 14
Karma: 2
Send a private message to this user
toby1337 wrote on Thu, 06 December 2018 16:33
We have changed to Hosted Exchange.

Thats not possible to work with only 25mb as a Marketing Agency.

Sorry Kerio...

The 25 MB limit is NO PROBLEM OF KERIO - it's a know bug in Outlook 2016 (even in the windows version) from Microsoft - they ignore this problem approx. since July 2017. And it's even not sure, if the problem may not also exist with exchange servers.

Ironically you are now changing to Microsoft...

[Updated on: Thu, 06 December 2018 20:32]

toby1337

Messages: 19
Karma: 1
Send a private message to this user
gseum wrote on Thu, 06 December 2018 20:32
toby1337 wrote on Thu, 06 December 2018 16:33
We have changed to Hosted Exchange.

Thats not possible to work with only 25mb as a Marketing Agency.

Sorry Kerio...

The 25 MB limit is NO PROBLEM OF KERIO - it's a know bug in Outlook 2016 (even in the windows version) from Microsoft - they ignore this problem approx. since July 2017. And it's even not sure, if the problem may not also exist with exchange servers.

Ironically you are now changing to Microsoft...


No thats not true! The Problem is with the protocol MAPI - if you are using a real exchange you havent got this problem. we changed yesterday to hosted exchange and now all mails are in outlook.

Previous Topic: MacOS System Requirements for 9.2.7p3 onwards
Next Topic: Rights reverted to read access on public folder
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Mon Dec 17 21:16:33 CET 2018

Total time taken to generate the page: 0.90147 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.