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rogerlee

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I upgraded the KMS to 6.3.0. It resolved one of our outstanding problems. It's a good news but Nobody notify me about the case has been resolved in 6.3.0.....

However, There is an outstanding problem still exist in 6.3.0. I submit the ticket again to remind the support teams. But you guy replied odd and let the ticket status to CLOSE. I don't understand what's going on?

I am very disappointing on the Kerio Support.

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Kerio_ktrumbull

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We have not notified customers if their bugs have been fixed yet until the issue with 10.3.x is resolved. We don't want to tell customers to upgrade when it might cause more issues.

What is your ticket number?

Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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sproket90

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rogerlee wrote on Wed, 22 November 2006 10:09

I upgraded the KMS to 6.3.0. It resolved one of our outstanding problems. It's a good news but Nobody notify me about the case has been resolved in 6.3.0.....

However, There is an outstanding problem still exist in 6.3.0. I submit the ticket again to remind the support teams. But you guy replied odd and let the ticket status to CLOSE. I don't understand what's going on?

I am very disappointing on the Kerio Support.




I don't know what your issue might have been, but Kerio support has always helped me and gone out of their way to resolve any issue I might have had. And there has not been that many.

Kerio Support is the Best in my book.
sproket90

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mergy

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We have had good response time from Kerio Support in the past so I cannot really knock them for their support.

Their product management people really need to drive home the offline client for Outlook though - man, that has just gotta happen.

Jonathan
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