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Home » Kerio User Forums » Kerio Control » KWF 6.2.3 - error measage, pls help me
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coc_de

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Hello! I use version KWF 6.2.3 and I can’t get read of an error.("[30/Jan/2007 10:31:59] (5023) Unable to send message - relay not configured, message: c:\program files\kerio\winroute firewall\mqueue\c1f7cf90-5121-4ee4-ab06-9d99f41f1854.eml, retryNo: 6
[30/Jan/2007 10:31:59] (5024) Next retry for last message at: 1170391628") The server is used as gateway for a computer network. I don’t have any mail server in this network and I don’t want to receive alerts regarding Firewall from it. At Advanced Options- SMTP Relay I haven’t introduced anything. Please help me in order to dezactivate this option because I dind’t find any way to solve this poblem in the User Manual of this programe. Thank you!
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feite

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Check the log and alert settings, second tab for mailing alert settings.
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coc_de

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OK. I' ve verified what you told me but I can't find a permanently dezactivate mode. If you could explain me in more words, or step by step, it would be great. Thanks.
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feite

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Go to configuration / Logs & Alerts
Go to the second tab named 'Alerts Settings'
Check if you have any alert settings here with an e-mail set.
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coc_de

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I've done that from the first time, but, still, I don't have any entrace introduced there, like in the image.

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feite

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Make a support ticket.
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