Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » ASyncKeyDatabase.cpp: ActiveSyncKeyDatabase::Load: Unable to open synckeydb
  •  
tkramis@seabix.com

Messages: 9
Karma: 0
Send a private message to this user
Now I'm always getting the following messages:

[01/Feb/2007 19:21:36] ASyncKeyDatabase.cpp: ActiveSyncKeyDatabase::Load: Unable to open synckeydb for user '...' - creating new database

But this happens all the time. and I still can't sync. any ideas?
  •  
asta

Messages: 29
Karma: 0
Send a private message to this user
same error here; any answers on your end?
  •  
tkramis@seabix.com

Messages: 9
Karma: 0
Send a private message to this user
This issue is resolved in 6.4
  •  
ardinescc

Messages: 11
Karma: 0
Send a private message to this user
Hi,

I'm having the same error message;

ASyncKeyDatabase.cpp: ActiveSyncKeyDatabase::Load: Unable to open synckeydb for user 'user<_a.t_>domain.com' - creating new database

Currently using version 6.3.1 and upgrading to 6.4 is not an option at this time.

Isn't there a fix to this?

Help!

Thanks,

Chris
  •  
Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
Send a private message to this user
There is nothing broken. The device is being synchronized for the first time so there is no previous record in KMS.
  •  
ardinescc

Messages: 11
Karma: 0
Send a private message to this user
Pardon me, but how can this error message be rectified?

I have Palm Treo 680 with versamail 3.5.2 and had been installed with the update as suggested. It's configure exactly as outlined on the Kerio online manual.

During the account creation, the Test is successful, but when I do the Sync, I got an error.

And when I looked at the Kerio error logs, there are entries that says;

ASyncKeyDatabase.cpp: ActiveSyncKeyDatabase::Load: Unable to open synckeydb for user 'user<_a.t_>domain.com' - creating new database

Any suggestion?

Thanks
  •  
Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
Send a private message to this user
Enable ActiveSync debugging in the debug log.
Send exact error message (from Treo) to support.
Troubleshooting is described in the manual.
  •  
ardinescc

Messages: 11
Karma: 0
Send a private message to this user
Hi,

Here's what I got from Kerio Debug log after trying to sync my Treo680.

[30/May/2007 15:27:27][4668] {activesync} Client: PLMO352705010841508 (2.5): User: user<_a.t_>domain.com, Cmd: FolderSync, request: 03,01,6A,00,00,07,56,52,03,30,00,01,01 [..j...VR.0...]
[30/May/2007 15:27:27][4668] {activesync} Client: PLMO352705010841508 (2.5): User: user<_a.t_>domain.com, Cmd: FolderSync
[30/May/2007 15:27:27][4668] {activesync} ActiveSyncKeyDatabaseFileLock::LockMd5: Database for device: md5: 298ac48c640e072715c13b09c7f27824 has been locked
[30/May/2007 15:27:27][4668] {activesync} ActiveSyncKeyDatabaseFileLock::UnlockMd5: Database for device: md5: 298ac48c640e072715c13b09c7f27824 has been unlocked


Help!

Thanks

[Updated on: Fri, 01 June 2007 04:20]

Previous Topic: User mail box with abnormal growth
Next Topic: KMS scaling??
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Thu Nov 23 02:47:38 CET 2017

Total time taken to generate the page: 0.00411 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.