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randymorris

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I am runnng KWF between two locations. The host location serves the printing from an IBM iSeries machine. The Kerio VPN is being used between the two sites. Both sites are running Windows 2003 Server Standard Edition.

On the Host side, I have the 198.113.201.0 network. On the remote side, I have the 172.16.3.0 network. The Gateway on the host side is 198.113.201.68. The Gateway on the remote side is 172.16.3.204.

When I am on the remote side, I can create a connection back to the iSeries at 198.113.201.1. That machine can host a session on every workstation at the 172 network. All of this works fine.

I have printers on the remote side as well. One of the printers (as an example) is 172.16.3.15. I can ping this printer from the KWF machine. I have this printer defined on the iSeries machine as 172.16.3.15. I can not ping from 198.113.201.1 to this 172.16.3.15 printer. When I try to send print to this printer, it never makes it.

I spent 3 hours on the phone with Kerio support yesterday and they have no idea why this is not working. After installing / changing rules / uninstalling network card software (be careful of this because it will ruin the network sometimes), they finally said - "hey - your network is messed up - we dont know what is going on. Thank you - have a nice day."

Well - I think the network is messed up because they uninstalled network card software - of course. I re-installed the software to get back to where I was when I called them but I am still having the same problem now.

Here are my questions:
I think KWF routing is not working properly - should I use
Microsoft routing (route print) to add persistent routes?
Does anyone know about Kerio having problems with routing?
Why would I always be able to get a session and never be able
to print?

Any practical advise would be helpful. Please be careful with support - they can always call it quits when they want. That leaves you hanging in the wind to figure out how to resolve on your own.

Thank you'
Randy Morris
KWF / KMS reseller and installer
Steel Moon Technologies
Doe and Ingalls of VA/NC, LLC
704-236-4814
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Linguinut

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In a situation similar to yours, I resolved these kinds of problems by adding a persistent route on each Kerio WinRoute server.

On the 198 server:
route /p add 172.16.3.0 MASK 255.255.255.0 198.113.201.68

On the 172 server:
route /p add 198.113.201.0 MASK 255.255.255.0 172.16.3.204

The mask may be different on your network, but these should work.

Have a good day!
Ling
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