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rpmy2k

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Hi,

I'm testing Kerio Mailserver, but I can't install the Outlook Connector on WinXP SP2 (up-to-date with MS security patches):


Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11720
Date: 6/02/2007
Time: 20:50:24
User: WINXP3\Administrator
Computer: WINXP3
Description:
Product: Kerio Outlook Connector -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RemoveISProFolders script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject' Line 43, Column 2,

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 44 39 46 34 46 46 30 {D9F4FF0
0008: 35 2d 30 38 37 36 2d 34 5-0876-4
0010: 38 42 46 2d 41 35 41 32 8BF-A5A2
0018: 2d 39 31 31 44 46 36 36 -911DF66
0020: 36 35 34 34 33 7d 65443}


Besides turning off the virus scanner and other spyware tools, I tried several possible solutions like (re-inistalling) Windows Installer v5.6, (re)installing VB Runtime 6 SP6, .Net Framework 1.1 SP1 and 3.0, but to no avail.

If anyone has any idea on how to solve it, please share...

Best regards,
Randy.
  •  
Pavel Dobry (Kerio)

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This is a common error for installation created by the InstallShield application if the system is missing support for VBscripts. The solution is to download an install Windows Script for Windows XP: http://www.microsoft.com/downloads/details.aspx?FamilyID=c71 7d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
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rpmy2k

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Hi Pavel,

Thanks for the quick reply, but I already installed Windows Script v5.6 (I made a mistake in my previous post; I mistakingly called it the Windows Installer 5.6).

Best regards,
Randy.
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