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I am trying to find out if it is by design or can be altered;

Administrator -> unsolicited remote assistance -> VPN Client
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unsolicited remote assistance procedure;
When I want to remote assistance a user who is 'dialed in' with Kerio VPN I try to connect to their Kerio VPN obtained IP-adress.

I see who is logged on and I choose the logged on user to give unsolicited remote assistance.

Next step is that the help system is trying to connect to the computer.

Then I get a error message that there is no connection possible

Things tried:
I can succesfully open a RDP session to the computer so that is out of the question. Also file access to the computers do work.

My believe is that in the last step in the unsolicited remote assistance procedure is that Windows XP is not trying to connect to the Kerio VPN IP but to (i cannot remember) the public IP or the users private lan IP)

Anyway does anyone use unsolicited remote assistance with kerio VPN clients?

Best regards,
Arian van der Pijl
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