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  •  
jonbrain

Messages: 305
Karma: 0
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Hi

We have just upgraded to 6.4 and any emails sent from Outlook 2003 using Kerio Outlook Connector are not being read correctly by entourage. They look like this:

<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv="Content-Type" content="text/html;charset=utf-8">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="country-region"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PostalCode"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="Street"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="address"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
<_a.t_>page Section1
{size:595.3pt 841.9pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>

</head>

<body lang=EN-GB link=blue vlink=purple>

<div class=Section1>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Everyone<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p >

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Tony has been very kind in allowing me to come in on Friday
and do some more massage.&nbsp; I have my final exam next Wednesday so will be
completing my last few case studies and getting a bit more practice in.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p >

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I will put an appointment sheet on the front desk, if you
want to book in, please get your name down quick as slots are limited.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p >

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Looking forward to laying my healing hands on you.<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p >

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p >

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Sarah<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p >

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p >

<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%"
style='width:100.0%'>
<tr>
<td bgcolor=red style='background:red;padding:3.75pt 7.5pt 3.75pt 7.5pt'>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=4 color=white
face=Arial><span style='font-size:15.0pt;font-family:Arial;color:white'>sarah
peel<o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td style='padding:3.75pt 7.5pt 3.75pt 7.5pt'>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color=black
face=Arial><span style='font-size:10.5pt;font-family:Arial;color:black'>receptionist <o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td style='padding:11.25pt 7.5pt 11.25pt 7.5pt'>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Arial><span style='font-size:9.0pt;font-family:Arial;color:black'>Code
Computerlove Ltd, <st1:place w:st="on">Jutland</st1:place> House, <st1:address
w:st="on"><st1:Street w:st="on">15 Jutland Street</st1:Street>, <st1:City
w:st="on">Manchester</st1:City>, <st1:PostalCode w:st="on">M1 2BE</st1:PostalCode></st1:address><br>
<strong><b><font face=Arial><span style='font-family:Arial'>telephone:</span></font></b></strong >
+44 (0)161 276 2080 &nbsp; <strong><b><font face=Arial><span
style='font-family:Arial'>website:</span></font></b></strong > </span></font><font
size=1 color=red face=Arial><span style='font-size:9.0pt;font-family:Arial;
color:red'>www.codecomputerlove.com</span></font><font size=1 color=black
face=Arial><span style='font-size:9.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td style='padding:0cm 0cm 0cm 0cm'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=400
style='width:300.0pt'>
<tr>
<td style='padding:0cm 7.5pt 0cm 7.5pt'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p>&nbsp;</o:p></span></font ></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color="#acacab"
face=Arial><span style='font-size:8.5pt;font-family:Arial;color:#ACACAB'>DISCLAIMER <br>
This email and any files transmitted with it are confidential and intended
solely for the individual or entity to whom they are addressed. If you are
not the named addressee you should not disseminate, distribute, copy or
alter this email. Any views or opinions presented in this email are solely
those of the author and might not represent those of Code Computerlove.<br>
<br>
Although Code Computerlove Ltd has taken precautions to ensure no viruses
are present in this email, the company cannot accept responsibility for any
loss or damage arising from the use of this email or attachments.<br>
<br>
<br>
Registered in <st1:country-region w:st="on"><st1:place w:st="on">England</st1:place></st1:country-region>
no: 3759526<o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p></o:p></span></font></p>
</td>
</tr>
</table>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

</div>

<BR />
<BR />
<HR />
UNSUBSCRIPTION<BR />
If&nbsp;you&nbsp;want&nbsp;to&nbsp;unsubscri be&nbsp;yourself&nbsp;from&nbsp;the&nbsp;mai ling&nbsp;list,&nbsp;send&nbsp;an&nbsp;empty &nbsp;email&nbsp;to&nbsp;this&nbsp;address: <BR />
office-unsubscribe<_a.t_>codecomputerlove.com<BR />
<BR />
SUBSCRIPTION<BR />
If&nbsp;you&nbsp;want&nbsp;to&nbsp;subscribe &nbsp;yourself&nbsp;to&nbsp;the&nbsp;mailing &nbsp;list,&nbsp;send&nbsp;an&nbsp;empty& ;nbsp;email&nbsp;to&nbsp;this&nbsp;address: <BR />
office-subscribe<_a.t_>codecomputerlove.com<BR />
</body>

</html>

Can anyone help?
  •  
Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
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Please send the email source (either from Entourage View->Source or directly from KMS message store) to support. We don't have any similar report from other customers.
It seems Entourage does not recognize HTML part of email and displays it as plain.
  •  
joolsc

Messages: 3
Karma: 0
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This has been opened as a bug on the 23rd May bug number 24609.

I'm awaiting a response from support as I have the exact same problem with all our Entourage users.

[Updated on: Mon, 04 June 2007 14:34]

  •  
keithd1229

Messages: 32
Karma: 0
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Did you ever receive an answer or solution for this?
  •  
joolsc

Messages: 3
Karma: 0
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No, still waiting... Users with Entourage are still hassling me!
  •  
keithd1229

Messages: 32
Karma: 0
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Has it helped you to change your mail format to plain text or to HTML? It hasn't helped my situation any.
  •  
Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
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The workaround is to edit a mailing list footer so it contains only us-ascii characters and lines are not longer than 72 characters.
  •  
keithd1229

Messages: 32
Karma: 0
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I am not sure I understand?

The problem we are having is with individual to individual emails, not bulk emails sent via the mailing list.
Previous Topic: Problem / question on creating own spam filter rule
Next Topic: Read receipt in Outlook 2000
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