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Home » Kerio User Forums » Kerio Connect » webmail kicks users on slow connections, a lot.

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Has anyone else seen this problem: When a user connection to Kerio via web-mail over a slow connection, they are often kicked with a "login timeout" error. Similar to what you'd see if you walked away from the computer for x minutes, but instead they are actively using web mail at the time it occurs. This occurs no matter what version of the web-mail interface is chosen at login (fast or slow). The speed is good, that is as good as the connection will allow, but on some functions the user is requested to re-login. I was able to verify this problem this weekend, when my broadband connection at home went down. I used my cell phone tethered to my laptop to connect to check the status of machines at work (we were experiencing heavy storms at the time) My cell phone's connection fortuantely is not as slow as a modem, but still slower than broadband. Give about a 100K up/down link speed. Just enough to make web-mail still nice enough to use. That is, as long as I could stay logged in. The issue would almost always occur on a delete message attempt, but would also show randomly on other tasks.

I would have just figured it was due to cell phone connectivity, but learned this morning that another user has seen this issue since our upgrade to 6.4.0. That user lives in a rural area that is only serviced by modem connectivity.

Anyway, I figured I'd see if others had noticed this before I submitted a support ticket.

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