Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » email received as gibberish
  •  
keithd1229

Messages: 32
Karma: 0
Send a private message to this user
I am pretty sure I have seen a thread on this before but I can't for the life of me find it now.

We periodically get responses to our emails telling us the recipient was unable to read it because it looked like the following the text copied below. What is causing this and how do I fix it. Based on what I remember from the previous thread I read I have experimented with changing the mail format to plain text, rich text and html, all with the same results. If the user is on a mac (most times this is the case) I can tell them to go to Mail menu, select Message and select Plain Text Alternative. However this is only feasible if the recipient is in house. Thanks for the help.

{\rtf1\adeflang1025\ansi\ansicpg1252\uc1\adeff0\deff0\stshfd bch0\stshfloch0\stshfhich0\stshfbi0\deflang1033\deflangfe103 3{\fonttbl{\f0\froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman;}{\f1\fswiss\fcharset0\fprq2{\*\panose 020b0604020202020204}Arial;}{\f70\froman\fcharset238\fprq2 Times New Roman CE;}{\f71\froman\fcharset204\fprq2 Times New Roman Cyr;}{\f73\froman\fcharset161\fprq2 Times New Roman Greek;}{\f74\froman\fcharset162\fprq2 Times New Roman Tur;}{\f75\fbidi \froman\fcharset177\fprq2 Times New Roman (Hebrew);}{\f76\fbidi \froman\fcharset178\fprq2 Times New Roman (Arabic);}{\f77\froman\fcharset186\fprq2 Times New Roman Baltic;}{\f78\froman\fcharset163\fprq2 Times New Roman (Vietnamese);}{\f80\fswiss\fcharset238\fprq2 Arial CE;}{\f81\fswiss\fcharset204\fprq2 Arial Cyr;}{\f83\fswiss\fcharset161\fprq2 Arial Greek;}{\f84\fswiss\fcharset162\fprq2 Arial Tur;}{\f85\fbidi \fswiss\fcharset177\fprq2 Arial (Hebrew);}{\f86\fbidi \fswiss\fcharset178\fprq2 Arial (Arabic);}{\f87\fswiss\fcharset186\fprq2 Arial Baltic;}{\f88\fswiss\fcharset163\fprq2 Arial (Vietnamese);}}{\colortbl;\red0\green0\blue0;\red0\green0\bl ue255;\red0\green255\blue255;\red0\green255\blue0;\red255\gr een0\blue255;\red255\green0\blue0;\red255\green255\blue0;\re d255\green255\blue255;\red0\green0\blue128;\red0\green128\bl ue128;\red0\green128\blue0;\red128\green0\blue128;\red128\gr een0\blue0;\red128\green128\blue0;\red128\green128\blue128;\ red192\green192\blue192;}{\stylesheet{\ql \li0\ri0\widctlpar\wrapdefault\aspalpha\aspnum\faauto\adjust right\rin0\lin0\itap0 \rtlch\fcs1 \af0\afs24\alang1025 \ltrch\fcs0 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 \snext0 Normal;}{\*\cs10 \additive \ssemihidden Default Paragraph Font;}{\*\ts11\tsrowd\trftsWidthB3\trpaddl108\trpaddr108\trp addfl3\trpaddft3\trpaddfb3\trpaddfr3\tblind0\tblindtype3\tsc ellwidthfts0\tsvertalt\tsbrdrt\tsbrdrl\tsbrdrb\tsbrdrr\tsbrd rdgl\tsbrdrdgr\tsbrdrh\tsbrdrv \ql
  •  
keithd1229

Messages: 32
Karma: 0
Send a private message to this user
I finally found this thread:
http://forums.kerio.com/index.php?t=msg&goto=44627&S =b6ac52958e697a89fd006971635fdf9d&srch=code#msg_44627

My internal users who are having this problem are using Mac Mail.
Previous Topic: Emails from the same email address keep coming although flagged as spam
Next Topic: No transport provider was available for delivery to this recipient
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sun Nov 19 09:56:11 CET 2017

Total time taken to generate the page: 0.00407 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.