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SteveU

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We are testing the compatibility of our company's HTML email marketing templates with the Kerio WebMail interface and have noticed the following:

Safari 2.0.4:

- when trying to forward HTML messages all design integrity is lost.


Firefox 2.0.0.6:


- when trying to forward HTML messages the majority of the HTML design is kept. However, images references are lost

Does anyone have any experience or suggestions around these issues?


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Pavel Dobry (Kerio)

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Use e-mail client which fully supports HTML formatting.
Internet browsers does not have full support (for example for embedded images). Safari 2 does not have rich text editing capabilities at all (Safari 3 does).
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SteveU

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Hi,

Guess, what: It's been 827 days and this bug has now mutated into a parasite.

Looks like the development life cycle at Kerio needs some streamlining.

According to Kerio Support, WebMail's inability to forward embedded images is a "feature". I'm sorry, that might have been acceptable in 2007, but not in 2010. The term "in the clouds" is now a technology mantra. Most people expect web based applications to do more if not the same as system native applications.

We do a large amount of email marketing and the fact that we can't forward one of our own HTML based emails from the browser is a HUGE let down. Don't get me wrong...I love Kerio, but I have a hard time defending KMS when our staff hits this kind of roadblock. The first thing they say is: "Why don't we switch to Gmail? It doesn't have these kinds of problems."

Kerio, any comments? other than. ..."yes, it's a known bug" or "use a client".



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Pavel Dobry (Kerio)

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I'm not a web developer so I cannot comment the technical background of this bug. But I've checked our internal bug tracking system and found this bug to be scheduled for fixing in the next release. I don't know much details about technical issues and why it takes so much time. Sorry.
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freakinvibe

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Just a suggestion: When you are in KMS Web Mail, right-click the mail you want to forward and choose "Forward as attachment". This forwards the mail with formatting and images intact.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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SteveU

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Thanks for the suggestion, freakinvibe.
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