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neneware

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Sad Slow e-mail, they send theirs e-mail on Thursday and come to me on Friday.

Shocked The worse(worst) thing is that in the company where I work the information that they us send performs vital importance.

Mad My chiefs want to hang me on these moments, which suggest me to could do, or that believe that I could do.

PD: If they can answer me in Spanish, greatly better, but if only they speak Englishman, it(he,she) does not matter, I translate it.

Thank you very much and I am grateful for his(her,your) help. Smile

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microalps

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Mind sharing how you have your server set up? Where does the MX record point to -- KMS or otherwise? Any info you can glean from logs as to the real time the mail comes in? Where is the mail coming from -- a test account or a specific client? How do you know the mail was sent the day before? Cause the mail is dated such or because the sender confirmed?
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neneware

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The problem is that the company's customer knock us confirming sending email with the contract and the wife of one of the workers will also confirm the date of sending an email. Both emails to the server came the following day, that is my concern.
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microalps

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If we don't know whether there is direct access to the server or not, we can't even begin to try to figure out the problem. Can you confirm your internet service is stable? MX points directly to KMS? Server is always on? Nothing is stuck in the KMS queue?
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neneware

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Conexion a internet: Estable y continua.
Lo de MX y KMS, no lo entiendo, debido a que yo no configure el servidor, este ya estaba operativo cuando yo llegue a la empresa.
¿como puedo saber eso?
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neneware

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Internet Connectivity: Stable and continuous.
The MX and KMS, do not understand, because I do not set up the server, this was already operating when I come to the company.
How do I know that?
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Pavel Dobry (Kerio)

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My question might sound stupid but what time did your mailserver receive the message? This can be easily found in the mail log. Important is the time between moment when the email was received by the server and delivered to user mailbox. If the email was received by KMS on Friday then the problem is on sending server or on a way between both servers.
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microalps

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Kerio_pdobry wrote on Fri, 26 October 2007 00:09

My question might sound stupid but what time did your mailserver receive the message? This can be easily found in the mail log. Important is the time between moment when the email was received by the server and delivered to user mailbox. If the email was received by KMS on Friday then the problem is on sending server or on a way between both servers.

Exactly what I asked originally. Didn't seem to answer that...

microalps wrote on Sun, 21 October 2007 15:12

Any info you can glean from logs as to the real time the mail comes in?
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winkelman

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neneware wrote on Thu, 25 October 2007 21:38

Internet Connectivity: Stable and continuous.
The MX and KMS, do not understand, because I do not set up the server

I'd suggest you ask the one who maintains your email server your questions. He/she should be knowledgeable and be able to answer your question in a heartbeat.

If you are that person, I politely advise you to take some (or a lot) IT training... Twisted Evil
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