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tomaten

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Hello. We would like to install Kerio Winroute 6.4 !!!(64bit)!!! on a remote Server. During installation process we allow remote access to a fix ip-adress. During installation the connection of the remote desktop was lost and we can not reconnect. Also the admin console can not connect to the server. We then kill the process over the serial ssh console and finish the installation process. Then we enable Winroute and can not connect to the firewall.

It is not possible to use firewall!
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tomaten

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No idea why 64bit Version not work???
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winkelman

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Couldn't it simply be that the firewall is doing it's job and not allowing remote connections? Because of this you can specify during setup to let the installer create a rule to allow connections from one specific remote IP address. Perhaps that was not done correctly? Either perhaps because you did it wrong, or perhaps something went wrong during installation.

You should be able to figure this out by taking a look at the config file over your SSH connection. Perhaps you should contact Kerio support for more expert backup.
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tomaten

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After the installation was finished, I have seen that the rule was properly registered.

I sent the winroute.cfg 3 times to Support Company (brainworks gmbh germany), and had telephoned with the company, but I had no help from there. Sad

Who do I contact to really help to get? There are at the next half year 2 installations on Win2003 64bit.
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winkelman

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I would just call Kerio directly, not through a local reseller. You can find UK and US numbers here: http://www.kerio.eu/support.html

I've called both, depending on my mood Smile
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skothk

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Hi,

Just wondering if there was a soultion to this problem (bar contacting support Razz)?

I've only just downloaded the x64 trial after hearing good things about Kerio Firewall, and don't fancy contacting support at the first hurdle!

Exactly the same situation; run install, set static remote admin IP, software installs, lose connection (which I expected), only now I can't remote manage the firewall using the remote admin console. Have to SSH to the server to stop the service before being able to RDP and find the 'Finish' button after installation.

Thanks,

Scott

[Updated on: Mon, 18 February 2008 19:31]

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tomaten

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We have no solution. We use current the Windows Firewall. I surprise me that no one here can see by the manufacturer. Who know alternatives? We need in the near future 2 new licenses. All for x64, since at our hoster the x32 is no longer available. It is probably not Kerio.

I have simply no time for it all again a support to send. I have enough time with the reseller lost. We have no support get. But we have paid for it.
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luizfef

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This happen when the KWF try to install new adapters. Until now, don´t have solution about this. Even in LAN, you will get som problems to install this software.

The only way you have to install this is in front of the machine. (Local).
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