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jaikudo

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I understand the basic backup and restore facilities, as set out in the manual, but what if we need a bit more control?

1. What is the best way to back up to tape? Should I back up the actual store folder or must I back up the folder with the zipped backups in it?

2. The restore facility resores everybody's email. Is there a way to recover just one user's mailbox, a folder or an individual email. Looking in the zip files the structure seems fairly transparent but I assume I can't just copy some .eml files from the zip back into the store folder because that will mess up the indexes. Is that so? How do we get round that?

[Updated on: Tue, 29 January 2008 13:29]

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freakinvibe

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1. You can also copy the whole store folder (including all sub-folders). Works best if you stop KMS before starting to copy.

2. You can restore single users of even single mails. But you should delete the index files. They are recreated automatically by KMS then.

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ccjwells

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When we back up to tape here, we back up the system partition and the zips created by kerio of the store directory.

If you go to recover specific emails, I believe it is preferable to rename the index to index.old or something along those lines instead of deleting it.
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winkelman

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ccjwells wrote on Tue, 29 January 2008 15:09

When we back up to tape here, we back up the system partition and the zips created by kerio of the store directory.

If you go to recover specific emails, I believe it is preferable to rename the index to index.old or something along those lines instead of deleting it.

That is correct. When renaming it to index.old or index.bad (look for the exact instructions in the knowledgebase) Kerio will try to recover some info from it when recreating a new index file. This will possibly save you the read/unread info, flags, etc.
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jaikudo

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Seems to me that having a GUI which restores specific messages and folders and then reinedexes them without needing a restart would be useful new feature, particularly for the less techical users.
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peterthorn

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I agree that an GUI to restore more specific folders and mails would be preferred. And also the possibility to restore calendars easily - if I'm not mistaken, it is possible to restore deleted emails from the Users part in the admin interface, but it can't restore calendar events.

Peter
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sedell

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I can restore calendar events using the deleted items recovery. That's quite a bit different from restoring from the backup though. The backup stores things you want that are generally longer term, the deleted items recovery is generally for things that get deleted between backups - the 'Oops I didn't mean to delete that' type of things that may not have made it into a backup yet.

Scott
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peterthorn

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How do you recover calendar items? I just did a test where I created one message, one calendar event and one contact, and deleted them afterwards - it only responded that one message was recovered (and no sight of calendar event or contact).I do the restore deleted items (in admin interface -> users -> select user -> recover button), isn't that the way to do it?

TIA,
Peter
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sedell

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I don't know. I just hit 'Recover deleted items' on the Users screen. I had three calendar items restored to my Deleted Items folder, which isn't terribly unusual since I don't use the calendar very often.

Scott
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