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Home » Kerio User Forums » Kerio Connect » Disaster recovery: Importing Kerio files to Outlook (Server has died, urgently need to recover emails/contacts from Kerio server)
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devstudio

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Would really appreciate any help - we had a power surge or power cut yesterday and the server died. After spending a couple of hours with Dell support, they've decided that the server is not supported under warranty due to the incorrect power supply (read: power cut/surge)!!!

It's going to take a while to get a good response on getting the server repaired.

Meanwhile we urgently need the emails and contacts from the server, I've recovered the hard drive and pulled the files from it, but they're all individual eml files in numerous folders (for 1 account alone it totals 2Gb with over 7,000 emails).

I've had no luck importing to Outlook 2003, but I've just managed to import them individually into Outlook Express. It will take hours, if not days to re-create all the folder structure and copy the emails by hand. Is there any better method to get them to Outlook 2003?

Also I need the contacts - for 1 user I've found a 2Mb .fld file and a subfolder called #msgs which contains over 1,000 .eml files, but when opening they specify Vcard but don't hold any information.

It's going to take a few days to either purchase another server or rebuild and re-install another one, but we still need to contact clients, etc. in the meantime.

Any help would be very appreciated.

Peter

[Updated on: Wed, 06 February 2008 18:49]

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sedell

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Kerio's file store uses .eml files to store everything from e-mail to vCards to calendar events. You have to access it through KMS - it wasn't designed to be accessed independently from the system. Modifying it independently could damage the file store, and you could find yourself in real trouble once you try to run it on a server again.

If I were in your situation, I'd install Kerio on a PC, restore your backup there (assuming you have backups), and use that until you get a new server or repair yours.

Scott
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BudDurland

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+1 on Scott's idea.

Presuming you have Kerio installed on the C: drive of the server, you can probably install Kerio to a workstation, shut down the Kerio service, than copy all the recovered files to it. You'll need the data files (\KERIO\<domain_name>..."), and the config files (c:\program files\kerio\MailServer\*.cfg.

Hope this helps

Good is better than evil because it's nicer
--Mammy Yokum
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sedell

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If you're just copying the file store, see the knowledge base. There is a KB article detailing the steps to take to move the file store to another machine or location. If you don't follow those steps, you could damage the file store, depending on what OS you're on. I've run into issues with that first-hand.

Scott
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devstudio

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Thanks all for your responses. Didn't realise you could just install it to any system, just assumed it had to be a server. We had someone in to configure it all intially.

Yep, I have been at least a little organised and had backups running daily. Rolling Eyes

I've installed in on another system, the first restore dumped 28,000 emails into the root inbox, no folder structure. Then I realised I'd just restored 2 random zip files from all the zip files in the folder - being a differential backup, I'm now re-running the restore with all the backup files in place.

I'll let you know how it goes.

Thanks,

Peter
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devstudio

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Thanks BudDurland for the additional tip of copying the .cfg files.

All worked fine, although I had to reset the passwords to the accounts, as it wouldn't let me in on the old ones.

Had the additional issue of as soon as I restored the backup and cfg files, it downloaded all the new messages that had been received since the crash.

Alas these didn't go into their previous accounts and I couldn't find them. Just did a simple date search and found the .eml files in a queue folder (can't remember the exact path). Just dragged these into Outlook Express then exported to Outlook.

Thanks again for all your help.

Peter
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