Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » MAPI cannot load KOC.DLL using KOFF after 6.5 upgrade

Messages: 116

Karma: 0
Send a private message to this user
My client is using Windows XP and Outlook 2007. She updated KOC when prompted and it appeared to install successfully. However, her Outlook started freezing after the update. This morning, she tried installing KOC offline. She installed it just fine, but now every time she tries to use her Outlook, she is receiving an error message indicating that MAPI cannot load KOC.DLL. Has anyone come across this since the upgrade to 6.5? If so, does anyone have any suggestions or things for me to look for? I'm wondering if maybe this has something to do with the users data file and/or profile on her Outlook. I had another client who wasn't that successful at upgrading to KOC Offline. We ended up having to correct the default mail store which seemed to have corrected her issue, but this one from today is a new one for me and I don't see any posts regarding this in the forums. Thanks!

Preferred Kerio Partner and Cloud Solutions Provider - Offering both shared and dedicated Kerio Connect hosting solutions.
Visit us at
Previous Topic: Forcing KOFF to use SSL / HTTPS
Next Topic: Explain CalDAV?
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Fri Nov 24 15:53:06 CET 2017

Total time taken to generate the page: 0.00834 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.