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bigmountain

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My client is using Windows XP and Outlook 2007. She updated KOC when prompted and it appeared to install successfully. However, her Outlook started freezing after the update. This morning, she tried installing KOC offline. She installed it just fine, but now every time she tries to use her Outlook, she is receiving an error message indicating that MAPI cannot load KOC.DLL. Has anyone come across this since the upgrade to 6.5? If so, does anyone have any suggestions or things for me to look for? I'm wondering if maybe this has something to do with the users data file and/or profile on her Outlook. I had another client who wasn't that successful at upgrading to KOC Offline. We ended up having to correct the default mail store which seemed to have corrected her issue, but this one from today is a new one for me and I don't see any posts regarding this in the forums. Thanks!

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