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bfrawley

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We are running Kerio 6.4.1. I have a user running Outlook 2003 with the Kerio Outlook Connector. Occasionally when he opens outlook his Spam Buttons and Kerio Tabs under "Kerio Outlook Connector Store" are gone. I have checked the add-ins and the "Kerio Outlook Connector UI Extensions" add-in is missing. I fixed this once before by just reinstalling the KOC but since this is happening a second time i need to figure out why it is happening. Any suggestions? Anyone run into this before?
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bfrawley

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I just ran through that article. We have not upgraded to the latest version yet but are planning to in the next week or 2. I had him create a new profile which did have the buttons. When he went back to his origional profile the buttons were back. This is good news but still doesn't explain why it is happening and why it is only his machine.
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