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Home » Kerio User Forums » Kerio Connect » Problem KOFF - Information Stores (Problem opening Information Storea)
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epanayiotou

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Hi guys,

I have the following problem when trying to access my mailbox/calendar:
"The set of folders cannot be opened. The information store could not be opened."

I tried unistalling KOFF and deleting the local stores in : "c:\documents and settings\<user>\Local settings\Application data\Kerio\Outlook"
After that re-installed KOFF but the problem still exists.


I am using:
Kerio Mailserver 6.5.0 build 5116
MS Windows XP Professional 5.1.2600 Service Pack 2 Build 2600
MS Outlook 2007 (12.0.6300.5000) SP1 (12.0.6213.1000)
Kerio Outlook Connector (Offline Edition) 6.5.0 T5116

I would be very grateful if anyone knows how to fix this problem.

Thanks in advance.
Elias
  •  
frank_lupo

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epanayiotou wrote on Wed, 19 March 2008 14:27

Hi guys,

I have the following problem when trying to access my mailbox/calendar:
"The set of folders cannot be opened. The information store could not be opened."

I tried unistalling KOFF and deleting the local stores in : "c:\documents and settings\<user>\Local settings\Application data\Kerio\Outlook"
After that re-installed KOFF but the problem still exists.


I am using:
Kerio Mailserver 6.5.0 build 5116
MS Windows XP Professional 5.1.2600 Service Pack 2 Build 2600
MS Outlook 2007 (12.0.6300.5000) SP1 (12.0.6213.1000)
Kerio Outlook Connector (Offline Edition) 6.5.0 T5116

I would be very grateful if anyone knows how to fix this problem.

Thanks in advance.
Elias


I have a same pronlem...
  •  
Pavel Dobry (Kerio)

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Open new ticket at support.kerio.com and attach KOFF debug log as described in the KOFF Deployoment Guide.
  •  
mdawson

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This could be the same problem as the public contacts folder problem. You might try uninstalling Microsoft update KB946983 to fix it.
  •  
ojm37

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That DID IT! Uninstalling Microsoft update KB946983 fixed the problem! I now have access to my public folders and mailbox. Not sure what this update does, but it messes with KOFF something fierce.

--Owen
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