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Home » Kerio User Forums » Kerio Connect » Troubles with Outlook 2007 with Business Contact Manager (BCM) ("History Button" within BCM contacts doesn't work with Kerio Offline Connector)
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giacomo

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I have following problem, which I couldn't find anything about it in the forum, knowledge base or in the web:

We run Kerio MailServer 6.5.0 on Mac OS X.4 Tiger.

I work on Notebook with Windows Vista Business (without SP1) in German, Office Small Business 2007 in German (with SP1, including Outlook 2007 with Business Contact Manager - BCM), Microsoft SQL Server 2005 Express Edition Service Pack 2 (Part of BCM).

The Kerio Outlook Connector (offline edition) 6.5.0-5116 works well with Outlook 2007 and most of the functions of the Business Contact Manager, except ONE (essential) function: the "history-button" of a business contact (which shows all related emails, notes,...). When I click on this button, I receive the following Error-note from Outlook:
_____________________________________________________
"Business Contact Manager für Outlook":

NamedPropsManagerCache::getIdsFromNames: ***IBPP::SQLException
***
Context:Statement::Execute( insert into named_property (guid,
property_name, property_id) values (?, ?, ?) returning id)
Message:isc_dsql_execute2 failed

SQL Message: -802
Arithmetic overflow or division by zero has occured.

Engine Code :335544321
Engine Message:
arithmetic exception, numeric overflow, or string truncation
_________________________________________________________

So I played around with the different versions of the Kerio Outlook Connector and found out following:

Using KOFF 6.5.0:
Everything with Outlook 2007 with BCM workes fine, except the (essential) history feature described above

Using KOC 6.5.0 (5116 - without Offline caching):
The "History Feature" in Outlook 2007 BCM is working! But following features of Outlook doesn't work:
1) Accepting or declining of Meeting-requests in Outlook 2007 calendar is NOT possible. When trying, following german error message is displayed:
____________________________________________
"Die Messaging-Programmschnittstelle hat einen unbekannten Fehler zurückgeliefert. Falls das Problem weiter besteht, starten Sie Outlook neu."
_____________________________________________

Translation: "The Messaging program interface has delivered an unknown error. If the problem is continuing, restart outlook".

Only solution (workaround): Open the Webinterface and accept/decline meeting requests there...

2) Sending of an Email takes about 1 min (Emails stay about 1 min. in outbox until sent - compared with a few seconds with KOFF)

So this situation is really annoying, because i would need the KOFF Edition (for workin out of the office), but at the moment I'm working with the KOC Edition and the Web-Interface-work around...

Does someone have a similar problem and a solution for it?

Thanks!

Giacomo
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badams7

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did you ever get 2007 with business contact manager working with KOFF?
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giacomo

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No, unfortunately it is still not running - I tried also the newest version 6.5.2 - without success.

So I'm using the KOC without offline sync since month Sad
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