Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Some Outlook Clients can't login post-upgrade
  •  
jbrave

Messages: 12
Karma: 0
Send a private message to this user
A few of us on Outlook 2003 are not able to log into our accounts after upgrading from 6.4.1 to 6.5.0 patch 1. The error is:

"Unable to open your default e-mail folders. An unexpected error has occured. MAPI was unable to load the information service KOC.DLL. Be sure the service is correctly installe3d and configured".

I re-installed the KOC and still was not able to log in to my profile. I created a new profile and then was able to log in, but my old profiles are still locked out.

What can I do to fix this error?

- Joel

  •  
Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
Send a private message to this user
It looks new KOC with offline access has been installed over previous online KOC and Outlook old KOC account was not upgraded in the Outlook profile.
Can you provide more details?
What was the first KOC version installed on the client? Was it automatically upgraded on previous server updates? Is there any other account in the Outlook profile?
  •  
support@redhenremote.com

Messages: 3
Karma: 0
Send a private message to this user
No Message Body

[Updated on: Wed, 08 October 2008 20:55]


Henry Redding
Previous Topic: Bulk Add contacts
Next Topic: Roaming user profiles and KOFF local database
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Fri Nov 24 14:18:25 CET 2017

Total time taken to generate the page: 0.00406 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.