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pradeep

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we have a machine that is setup as an ftp server under windows xp rules, other people are accessing the site fine, however one person in a remote location is having difficulty accessing the site, he has an xp pro machine, after enteringh the ftp address it gets you to a point where you see some of the files (note: they are excel files but it looks funny), then when you try to open one of them you get "Error ftp server return 550 /File.xls the system cannot find the file specified (then below that it reads) Generated by AAWR2008 (Kerio Winroute firewall 6.4.2 build 3672), also windows firewall is off on his side and he is the only person not getting through there are other remote users who are getting through, could you explain why only him and what i need to do to fix.
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