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cying

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Symptoms, some kerio users cannot receive mail from aol.com. Other Kerio users on the same server can receive mail from aol.com. Some Kerio users cannot send mail to aol.com. No bounces, outgoing mail just vanished into thin air. Sure it can be spam blocks in Kerio as well as the aol mail server. But just wonder if it is something else I can do before I set up a spam rule declaring all mail from aol.com to be treated as non-spam.

TIA,

Charles Ying
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Tr!une

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I put a -2.5 (negative 2.5) score for all incoming aol.com email. I am not sure why, but several of our traveling reps aol email was getting tagged as SPAM. I use 4.8 as our threshold and I saw them coming in at around 5.5 to 6.0 for most legit aol users.
Outgoing mail to AOL is really slow sometimes also.
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cying

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Thanks, Tr!une, for your suggestion. Have added the -2.5 rule to Spam Filter. Hope that fixes the problem.

Charles
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