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cthomas

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I'm still trying to troubleshoot my iPhone connection. It will send and receive fine on WiFi but will only receive on EDGE.

Here is my debug log when attempting to send email from my iPhone via Edge. I turned WiFi off then got the phones IP address from whatismyIP.com. I then attempted to send an email from the iPhone



[06/Jun/2008 16:08:30][1056] {smtps} SMTP server session begin; client connected from 32.169.133.33:50853
[06/Jun/2008 16:08:30][1056] {smtps} Looking up address 32.169.133.33 in DNS blacklist SpamCop...
[06/Jun/2008 16:08:30][1056] {smtps} Address 33.133.169.32.bl.spamcop.net not found in DNS blacklist SpamCop
[06/Jun/2008 16:08:30][1056] {smtps} Looking up address 32.169.133.33 in DNS blacklist SpamHaus SBL-XBL...
[06/Jun/2008 16:08:30][1056] {smtps} Address 33.133.169.32.zen.spamhaus.org not found in DNS blacklist SpamHaus SBL-XBL
[06/Jun/2008 16:08:30][1056] {smtps} Looking up address 32.169.133.33 in DNS blacklist SORBS DNSBL...
[06/Jun/2008 16:08:30][1056] {smtps} Address 33.133.169.32.dnsbl.sorbs.net not found in DNS blacklist SORBS DNSBL
[06/Jun/2008 16:08:30][1056] {smtps} Looking up address 32.169.133.33 in DNS blacklist SORBS RHSBL...
[06/Jun/2008 16:08:30][1056] {smtps} Address 33.133.169.32.rhsbl.sorbs.net not found in DNS blacklist SORBS RHSBL
[06/Jun/2008 16:08:30][1056] {smtps} Looking up address 32.169.133.33 in DNS blacklist WPBL - Weighted Private Block List...
[06/Jun/2008 16:08:30][1056] {smtps} Address 33.133.169.32.db.wpbl.info not found in DNS blacklist WPBL - Weighted Private Block List
[06/Jun/2008 16:08:30][1056] {smtps} Looking up address 32.169.133.33 in DNS blacklist Distributed Sender Blackhole List - trusted...
[06/Jun/2008 16:08:30][1056] {smtps} Address 33.133.169.32.list.dsbl.org not found in DNS blacklist Distributed Sender Blackhole List - trusted
[06/Jun/2008 16:08:30][1056] {smtps} Looking up address 32.169.133.33 in DNS blacklist Distributed Sender Blackhole List - unconfirmed...
[06/Jun/2008 16:08:30][1056] {smtps} Address 33.133.169.32.unconfirmed.dsbl.org not found in DNS blacklist Distributed Sender Blackhole List - unconfirmed
[06/Jun/2008 16:08:30][1056] {smtps} Delaying SMTP greeting to 32.169.133.33:50853 for 5 seconds
[06/Jun/2008 16:08:35][1056] {smtps} Sent SMTP greeting to 32.169.133.33:50853
[06/Jun/2008 16:08:36][1056] {smtps} Command XXXX [10.154.93.244]
[06/Jun/2008 16:08:36][1056] {smtps} Command RSET
[06/Jun/2008 16:08:37][1056] {smtps} Command HELO [10.154.93.244]
[06/Jun/2008 16:08:37][1056] {smtps} Sent reply to HELO: 250 mail.altitudeinc.com
[06/Jun/2008 16:08:37][1056] {smtps} Connection to SMTP server 32.169.133.33 lost: connection closed by remote host.


Doesn't matter if I delay the SMTP greeting or not. Either way the connection gets closed. What is wrong? Is there another log setting I need to turn on to find out? Thanks.

- C. Thomas

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sonofcolin

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Which ISP are you using for your EDGE connection? Have you checked with them that they allow you to connect to an SMTP server other than their own?
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Londonweb

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Hi

You need to setup the iPhone to send outgoing email through smtp.o2.co.uk or through you own mailserver with authentication.

You may be interested to learn that your iPhone will soon be supported for email and PIM synchronisation with your Kerio mailserver by a product called NotifyLink, which has been launched in the UK by ourselves.

If you wish to be notified when it is available, please let me know. To find out more, please goto http://notifylink.londonweb.net

[Updated on: Tue, 10 June 2008 13:30]


John
London Web
www.londonweb.net
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cthomas

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The ISP for EDGE on the iPhone is the same as everyone else's. AT&T. However it seems that AT&T is allowing SMTP traffic to pass otherwise it would never reach the server.

SMTP authentication is turned on. I have tried it on and off as well as SSL on and off and I get the same errors.

While I appreciate the offer to use your server to send my email through that is not really a very optimal solution.

- C. Thomas
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sonofcolin

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Quote:

The ISP for EDGE on the iPhone is the same as everyone else's. AT&T.

AT&T is not he only ISP with the iphone Rolling Eyes and every ISP has it's own policy regarding SMTP traffic.
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My IT Indy

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You might be interested to know that the iPhone software v2.0 can use Activesync to connect directly to your Kerio MailServer. No more smtp problems.

-
My IT Indy
Kerio Certified Reseller and Hosted Provider
http://www.myitindy.com
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cthomas

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I don't really want to pay for a third party product. I just want Kerio, which I just purchased to work the way it is supposed to. The way any other decent email server works. I mean it is a simple IMAP connection. It shouldn't be that hard.

- C. Thomas
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My IT Indy

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I have set up dozens of iPhones to both my hosted KMS and my clients' own servers and never had any problems. Maybe you should check out DNS settings

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My IT Indy
Kerio Certified Reseller and Hosted Provider
http://www.myitindy.com
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cthomas

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I have setup more than one iPhone and they always work fine. Actually they work fine with this server as long as the iPhone is on WiFi. I only have problems with Edge and IMAP. The iPhone works fine with POP on EDGE or WIFI.

Perhaps you could suggest which DNS settings I should be checking? The two devices are communicating as seen in the logs so obviously the server name is being changed to IP properly. The DNS on the iPhone is set by AT&T and the DNS for the mail server works fine for every other email client both in and out of my network.

I tried entering the IP of the mail server instead of the name but that doesn't make any difference.

- C. Thomas
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sonofcolin

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Try this:
http://www.dnscolos.com
Type in your domain name and see where your problems lie.

[Updated on: Mon, 09 June 2008 22:45]

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cthomas

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Thank you. Cool site. My domain passed all of the tests except one. Mail Server Greeting.

According to that site my domain needs an A record for the mail server.

The server should have an A record which points to the mailserver for the hostname which is presented in the greeting

However, according to Network Solutions there is an A Name present.


So how do I add an A record if there already is one? Is this tool wrong or my A record misapplied?

- C. Thomas
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jshaw541

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cthomas wrote on Mon, 09 June 2008 11:19


I don't really want to pay for a third party product. I just want Kerio, which I just purchased to work the way it is supposed to. The way any other decent email server works. I mean it is a simple IMAP connection. It shouldn't be that hard.

- C. Thomas


You're right. It shouldn't be that hard. But seeing as many of us have mentioned we've got iPhones interoperating with KMS just fine, it seems that the problem isn't with the Kerio MailServer product, but rather there is some problem specific to your scenario.

Be advised that the forums are community-driven. For official Kerio support, you should visit http://support.kerio.com and file a ticket.

Kerio MailServer 6.7.1 w/AD
Windows Server 2003 SP 1
Dell PowerEdge 2850 (Dual Xeon 3.2ghz and 2 GB RAM)
~1300 users
~1000+ concurrent IMAPS connections
iPhone users
Outlook 2007 KOFF users
Apple iCal 10.5/10.6 users
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cthomas

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Obviously. I never blamed Kerio, or the iPhone. I know the problem is a configuration issue. Somewhere. I'm just trying to figured out where. If you can offer suggestions for things for me to check it would be appreciated. Thank you.

- C. Thomas
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jshaw541

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cthomas wrote on Tue, 10 June 2008 09:27


Obviously. I never blamed Kerio, or the iPhone. I know the problem is a configuration issue. Somewhere. I'm just trying to figured out where. If you can offer suggestions for things for me to check it would be appreciated. Thank you.

- C. Thomas



I understand your frustration, but it sure looked like you were blaming Kerio. It seems at this point in your frustration path, that contacting Kerio for official support may be your best bet. While Kerio staff do browse the forums on occasion, they do not provide formal tech support here.

It may be a moot point in a month here, when the iPhone 2.0 software is released. The Exchange ActiveSync functionality works great with Kerio MailServer!

FWIW, I've never been able to get SMTP sending on port 25 to work on the AT&T network. I always have to configure devices to use port 465 and SSL for sending. Make sure you have the "Secure SMTP" service enabled in KMS beforehand.

Kerio MailServer 6.7.1 w/AD
Windows Server 2003 SP 1
Dell PowerEdge 2850 (Dual Xeon 3.2ghz and 2 GB RAM)
~1300 users
~1000+ concurrent IMAPS connections
iPhone users
Outlook 2007 KOFF users
Apple iCal 10.5/10.6 users
cthomas

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I opened a trouble ticket yesterday but haven't heard back yet.

Yes, 2.0 looks cool and all but I suspect if I can't get 1.0 to work then 2.0 won't either.

What irks me is that I suspect that this is a brain dead stupid simple problem and that I have a check box checked or unchecked somewhere. I just figured it would be a common problem that other people have had as well.

- C. Thomas
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