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One of my users has a problem with outlook 2003 SP3.

the unread total will not fall below 2. So if he has one unread mail the total shows three unread. He has tried right clicking on the root inbox and selecting 'mark all as read' but this has not helped and it still shows two unread.

If he logs into webmail the unread total is correct so I don't believe it to be an indexing issue on the server side.

We are using the latest version of the mail server and version of KOFF. Outlook is 2003 SP3.

Any ideas?

I really don't want to recreate his profile as he is my Manager and his mailbox takes along time to do the initial sync due to its size. Rolling Eyes

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