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bfrawley

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On Friday we moved all of our users to a new mail server. To do this is I used the backup and restore feature in kerio. After doing this some of my users have reported having a "#deleted" folder in outlook. I am aware that this is used for deleted item retention but am not sure why it is showing in outlook. The majority of our users are using Outlook 2000 but one of the users with the problem is using Outlook 2003. All users are using the standard KOC and not the KOFF. I saw another post in here saying that this was a known bug but that was back in 2005. I am assuming that they have fixed the bug at this point.
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sedell

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I've seen this happen, but only the first time the user deletes something. It seems the #deleted folder only gets created when the user deletes their first item, and it is visible for some reason. Once they close Outlook, and start it back up, it's no longer visible.

When I first enabled the deleted items recovery, I got a lot of calls about this. It's not a problem now, though. When I configure a new account, I send a test message which I delete once I verify the account is working, then close Outlook when I'm finished. The issue is gone before the user logs in for the first time.

Scott
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