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  •  
exonik

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HELP !!!!

After upgrade 3 keriomailserver (linux) v6.5.2.to 6.6, the keriomailserver crash 4 times per days.

URGENT

sorry for my bad english

Hervé
  •  
andersekstrom

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Yes, finally someone with the same problem.

We need to restart every 3-4 hours.

I got this error;


[root<_a.t_>web1 mailserver]# *** glibc detected *** /opt/kerio/mailserver/mailserver: munmap_chunk(): invalid pointer: 0xb7e59c40 ***
======= Backtrace: =========
/lib/libc.so.6(cfree+0x1bb)[0x3a815b]
/opt/kerio/mailserver/mailserver[0x8aac86b]
/opt/kerio/mailserver/mailserver[0x8aac9eb]
/opt/kerio/mailserver/mailserver[0x8aaec49]
/opt/kerio/mailserver/mailserver[0x8aafc66]
/opt/kerio/mailserver/mailserver[0x8aaeedb]
/opt/kerio/mailserver/mailserver[0x8aaf3d6]
/opt/kerio/mailserver/mailserver[0x8aaf807]
/opt/kerio/mailserver/mailserver[0x80f63b8]
/opt/kerio/mailserver/mailserver[0x819484e]
/opt/kerio/mailserver/mailserver[0x81aff38]
/opt/kerio/mailserver/mailserver[0x81a9035]
/opt/kerio/mailserver/mailserver[0x80872c3]
/opt/kerio/mailserver/mailserver[0x83389c2]
/opt/kerio/mailserver/mailserver[0x8bf1ea0]
/lib/libpthread.so.0[0xa9545b]
/lib/libc.so.6(clone+0x5e)[0x40cc4e]
======= Memory map: ========
00110000-00111000 rwxp 00110000 00:00 0
00111000-00136000 r-xp 00000000 68:05 10377346 /lib/libm-2.5.so
00136000-00137000 r-xp 00024000 68:05 10377346 /lib/libm-2.5.so
00137000-00138000 rwxp 00025000 68:05 10377346 /lib/libm-2.5.so
00138000-00147000 rwxp 00138000 00:00 0
00148000-00157000 rwxp 00148000 00:00 0
00157000-0015e000 r-xs 00000000 68:05 16565181 /usr/lib/gconv/gconv-modules.cache
0015e000-00167000 r-xp 00000000 68:05 11293960 /lib/libnss_files-2.5.so
00167000-00168000 r-xp 00008000 68:05 11293960 /lib/libnss_files-2.5.so
00168000-00169000 rwxp 00009000 68:05 11293960 /lib/libnss_files-2.5.so
00215000-00216000 r-xp 00215000 00:00 0 [vdso]
00242000-00243000 r-xp 02f53000 68:05 16508544 /usr/lib/locale/locale-archive
00267000-00268000 rwxp 00267000 00:00 0
00283000-00332000 r-xp 00000000 68:05 16510376 /usr/lib/libstdc++.so.5.0.7
00332000-00337000 rwxp 000ae000 68:05 16510376 /usr/lib/libstdc++.so.5.0.7
00337000-0033c000 rwxp 00337000 00:00 0
0033c000-00479000 r-xp 00000000 68:05 10377342 /lib/libc-2.5.so
00479000-0047b000 r-xp 0013d000 68:05 10377342 /lib/libc-2.5.so
0047b000-0047c000 rwxp 0013f000 68:05 10377342 /lib/libc-2.5.so
0047c000-0047f000 rwxp 0047c000 00:00 0
0047f000-0067f000 r-xp 00000000 68:05 16508544 /usr/lib/locale/locale-archive
006e2000-006e3000 rwxp 006e2000 00:00 0
006e3000-006e4000 --xp 006e3000 00:00 0
006e4000-008e4000 rwxp 006e4000 00:00 0
008fe000-00918000 r-xp 00000000 68:05 11293945 /lib/ld-2.5.so
00918000-00919000 r-xp 00019000 68:05 11293945 /lib/ld-2.5.so
00919000-0091a000 rwxp 0001a000 68:05 11293945 /lib/ld-2.5.so
0098a000-0098b000 rwxp 0098a000 00:00 0
0098b000-00a64000 r-xp 02755000 68:05 16508544 /usr/lib/locale/locale-archive
00a7a000-00a7d000 r-xp 00000000 68:05 11294122 /lib/libuuid.so.1.2
00a7d000-00a7e000 rwxp 00003000 68:05 11294122 /lib/libuuid.so.1.2
00a8a000-00a8c000 r-xp 00000000 68:05 10377345 /lib/libdl-2.5.so
00a8a000-00a8c000 r-xp 00000000 68:05 10377345 /lib/libdl-2.5.so
00a8c000-00a8d000 r-xp 00001000 68:05 10377345 /lib/libdl-2.5.so
00a8d000-00a8e000 rwxp 00002000 68:05 10377345 /lib/libdl-2.5.so
00a90000-00aa3000 r-xp 00000000 68:05 10377343 /lib/libpthread-2.5.so
00aa3000-00aa4000 r-xp 00012000 68:05 10377343 /lib/libpthread-2.5.so
00aa4000-00aa5000 rwxp 00013000 68:05 10377343 /lib/libpthread-2.5.so
00aa5000-00aa7000 rwxp 00aa5000 00:00 0
00abe000-00ad0000 r-xp 00000000 68:05 16513399 /usr/lib/libz.so.1.2.3
00ad0000-00ad1000 rwxp 00011000 68:05 16513399 /usr/lib/libz.so.1.2.3
00b35000-00b40000 r-xp 00000000 68:05 10377347 /lib/libgcc_s-4.1.2-20080102.so.1
00b40000-00b41000 rwxp 0000a000 68:05 10377347 /lib/libgcc_s-4.1.2-20080102.so.1
00b43000-00b4c000 r-xp 00000000 68:05 11294172 /lib/libcrypt-2.5.so
00b4c000-00b4d000 r-xp 00008000 68:05 11294172 /lib/libcrypt-2.5.so
00b4d000-00b4e000 rwxp 00009000 68:05 11294172 /lib/libcrypt-2.5.so
00b4e000-00b75000 rwxp 00b4e000 00:00 0
00b90000-00be8000 rwxp 00b90000 00:00 0
00c7a000-00c7b000 rwxp 00c7a000 00:00 0
00ccc000-00d4d000 rwxp 00ccc000 00:00 0
00d65000-00d66000 rwxp 00d65000 00:00 0
00db2000-00dc1000 r-xp 00000000 68:05 11294189 /lib/libresolv-2.5.so
00dc1000-00dc2000 r-xp 0000e000 68:05 11294189 /lib/libresolv-2.5.so
00dc2000-00dc3000 rwxp 0000f000 68:05 11294189 /lib/libresolv-2.5.so
00dc3000-00dc5000 rwxp 00dc3000 00:00 0
00e06000-00ef4000 r-xp 00000000 68:05 5139727 /opt/kerio/mailserver/kticonv_1.11.1.so
00ef4000-00ef5000 rwxp 000ee000 68:05 5139727 /opt/kerio/mailserver/kticonv_1.11.1.so
00ef5000-010be000 r-xp 00000000 68:05 5139732 /opt/kerio/mailserver/mbstring.so
010be000-010cb000 rwxp 001c9000 68:05 5139732 /opt/kerio/mailserver/mbstring.so
010cb000-010cc000 --xp 010cb000 00:00 0
010cc000-011cc000 rwxp 010cc000 00:00 0
011cc000-011cd000 --xp 011cc000 00:00 0
011cd000-013cd000 rwxp 011cd000 00:00 0
013cd000-013ce000 --xp 013cd000 00:00 0
013ce000-014ce000 rwxp 013ce000 00:00 0
014ce000-014cf000 --xp 014ce000 00:00 0
014cf000-015cf000 rwxp 014cf000 00:00 0
015cf000-015d0000 --xp 015cf000 00:00 0
015d0000-016d0000 rwxp 015d0000 00:00 0
016d0000-016d1000 --xp 016d0000 00:00 0
016d1000-017d1000 rwxp 016d1000 00:00 0
017d1000-017d2000 --xp 017d1000 00:00 0
017d2000-018d2000 rwxp 017d2000 00:00 0
018d2000-018d3000 --xp 018d2000 00:00 0
018d3000-019d3000 rwxp 018d3000 00:00 0
019d3000-019d4000 --xp 019d3000 00:00 0
019d4000-01ad4000 rwxp 019d4000 00:00 0
01ad4000-01ad5000 --xp 01ad4000 00:00 0
01ad5000-01bd5000 rwxp 01ad5000 00:00 0
01bd5000-01bd6000 --xp 01bd5000 00:00 0
01bd6000-01cd6000 rwxp 01bd6000 00:00 0
01cd6000-01cd7000 --xp 01cd6000 00:00 0
01cd7000-01dd7000 rwxp 01cd7000 00:00 0
01dd7000-01dd8000 --xp 01dd7000 00:00 0
01dd8000-01ed8000 rwxp 01dd8000 00:00 0
01ed8000-01ed9000 --xp 01ed8000 00:00 0
01ed9000-01fd9000 rwxp 01ed9000 00:00 0
01fd9000-01fda000 --xp 01fd9000 00:00 0
01fda000-020da000 rwxp 01fda000 00:00 0
020da000-020db000 --xp 020da000 00:00 0
020db000-021db000 rwxp 020db000 00:00 0
021db000-021dc000 --xp 021db000 00:00 0
021dc000-022dc000 rwxp 021dc000 00:00 0
022dc000-022dd000 --xp 022dc000 00:00 0
022dd000-023dd000 rwxp 022dd000 00:00 0
023dd000-023de000 --xp 023dd000 00:00 0
023de000-024de000 rwxp 023de000 00:00 0
024de000-024df000 --xp 024de000 00:00 0
024df000-025df000 rwxp 024df000 00:00 0
025df000-025e0000 --xp 025df000 00:00 0
025e0000-026e0000 rwxp 025e0000 00:00 0
026e0000-026e1000 --xp 026e0000 00:00 0
026e1000-027e1000 rwxp 026e1000 00:00 0
027e1000-027e2000 --xp 027e1000 00:00 0
027e2000-028e2000 rwxp 027e2000 00:00 0
028e2000-028e3000 --xp 028e2000 00:00 0
028e3000-02ae3000 rwxp 028e3000 00:00 0
02ae3000-02ae4000 --xp 02ae3000 00:00 0
02ae4000-02be4000 rwxp 02ae4000 00:00 0
02be4000-02be5000 --xp 02be4000 00:00 0
02be5000-02ce5000 rwxp 02be5000 00:00 0
02ce5000-02ce6000 --xp 02ce5000 00:00 0
02ce6000-02de6000 rwxp 02ce6000 00:00 0
02de6000-02de7000 --xp 02de6000 00:00 0
02de7000-02ee7000 rwxp 02de7000 00:00 0
02ee7000-02ee8000 --xp 02ee7000 00:00 0
02ee8000-02fe8000 rwxp 02ee8000 00:00 0
02fe8000-02fe9000 --xp 02fe8000 00:00 0
02fe9000-031e9000 rwxp 02fe9000 00:00 0
031e9000-031ea000 --xp 031e9000 00:00 0
031ea000-033ea000 rwxp 031ea000 00:00 0
033ea000-033eb000 --xp 033ea000 00:00 0
033eb000-034eb000 rwxp 033eb000 00:00 0
034eb000-034ec000 --xp 034eb000 00:00 0
034ec000-036ec000 rwxp 034ec000 00:00 0
036ec000-036ed000 --xp 036ec000 00:00 0
036ed000-038ed000 rwxp 036ed000 00:00 0
038ed000-038ee000 --xp 038ed000 00:00 0
038ee000-03aa7000 rwxp 038ee000 00:00 0
03aa7000-03aa8000 --xp 03aa7000 00:00 0
03aa8000-03ca8000 rwxp 03aa8000 00:00 0
03ca8000-03ca9000 --xp 03ca8000 00:00 0
03ca9000-03da9000 rwxp 03ca9000 00:00 0
03df8000-03df9000 --xp 03df8000 00:00 0
03df9000-03ff9000 rwxp 03df9000 00:00 0
040de000-040df000 --xp 040de000 00:00 0
040df000-041df000 rwxp 040df000 00:00 0
041df000-041e0000 --xp 041df000 00:00 0
041e0000-042e0000 rwxp 041e0000 00:00 0
04356000-04357000 --xp 04356000 00:00 0
04357000-04457000 rwxp 04357000 00:00 0
04549000-0454a000 --xp 04549000 00:00 0
0454a000-0474a000 rwxp 0454a000 00:00 0
0474a000-0474b000 --xp 0474a000 00:00 0
0474b000-0484b000 rwxp 0474b000 00:00 0
0484b000-0484c000 --xp 0484b000 00:00 0
0484c000-04a4c000 rwxp 0484c000 00:00 0
04a4c000-04a4d000 --xp 04a4c000 00:00 0
04a4d000-04b4d000 rwxp 04a4d000 00:00 0
04b4d000-04b4e000 --xp 04b4d000 00:00 0
04b4e000-04c4e000 rwxp 04b4e000 00:00 0
04c4e000-04c4f000 --xp 04c4e000 00:00 0
04c4f000-04d4f000 rwxp 04c4f000 00:00 0
04d4f000-04d50000 --xp 04d4f000 00:00 0
04d50000-04e50000 rwxp 04d50000 00:00 0
04e6e000-04e6f000 --xp 04e6e000 00:00 0
04e6f000-0506f000 rwxp 04e6f000 00:00 0
0514a000-0514b000 --xp 0514a000 00:00 0
0514b000-0524b000 rwxp 0514b000 00:00 0
0524b000-0524c000 --xp 0524b000 00:00 0
0524c000-0544c000 rwxp 0524c000 00:00 0
05488000-05489000 --xp 05488000 00:00 0
05489000-05589000 rwxp 05489000 00:00 0
05589000-0558a000 --xp 05589000 00:00 0
0558a000-0568a000 rwxp 0558a000 00:00 0
0568a000-0568b000 --xp 0568a000 00:00 0
0568b000-0578b000 rwxp 0568b000 00:00 0
0578b000-0578c000 --xp 0578b000 00:00 0
0578c000-0598c000 rwxp 0578c000 00:00 0
05b54000-05b55000 --xp 05b54000 00:00 0
05b55000-05d55000 rwxp 05b55000 00:00 0
05d55000-05d56000 --xp 05d55000 00:00 0
05d56000-05f56000 rwxp 05d56000 00:00 0
0668b000-0668c000 --xp 0668b000 00:00 0
0668c000-0678c000 rwxp 0668c000 00:00 0
0708b000-0708c000 --xp 0708b000 00:00 0
0708c000-0728c000 rwxp 0708c000 00:00 0
07870000-07871000 --xp 07870000 00:00 0
07871000-07971000 rwxp 07871000 00:00 0
07dc5000-07dc6000 --xp 07dc5000 00:00 0
07dc6000-07fc6000 rwxp 07dc6000 00:00 0
08048000-09673000 r-xp 00000000 68:05 5139730 /opt/kerio/mailserver/mailserver
09673000-096dd000 rwxp 0162a000 68:05 5139730 /opt/kerio/mailserver/mailserver
096dd000-096f7000 rwxp 096dd000 00:00 0
0b5e2000-0c019000 rwxp 0b5e2000 00:00 0
b7600000-b766d000 rwxp b7600000 00:00 0
b766d000-b7700000 --xp b766d000 00:00 0
b7800000-b78f4000 rwxp b7800000 00:00 0
b78f4000-b7900000 --xp b78f4000 00:00 0
b7900000-b79ee000 rwxp b7900000 00:00 0
b79ee000-b7a00000 --xp b79ee000 00:00 0
b7a00000-b7b00000 rwxp b7a00000 00:00 0
b7c00000-b7cc5000 rwxp b7c00000 00:00 0
b7cc5000-b7d00000 --xp b7cc5000 00:00 0
b7d00000-b7dc6000 rwxp b7d00000 00:00 0
b7dc6000-b7e00000 --xp b7dc6000 00:00 0
b7e00000-b7eee000 rwxp b7e00000 00:00 0
b7eee000-b7f00000 --xp b7eee000 00:00 0
bf9ed000-bfa02000 rwxp bf9ed000 00:00 0 [stack]


// Anders

infoferenda.com - Hosted Kerio Mailserver
  •  
Pavel Dobry (Kerio)

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Contact our technical support at http://support.kerio.com. As a temporary solution KMS can be downgraded to version 6.5.2.
  •  
andersekstrom

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Hi Kerio_pdobry,

I have submitted a ticket. Can You confirm that this is a bug in KMS 6.6?

// Anders

infoferenda.com - Hosted Kerio Mailserver
  •  
Pavel Dobry (Kerio)

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I can confirm we're receiving similar reports from customers running certain Linux distros. May I ask you what Linux ditro you use (exact version)?
  •  
andersekstrom

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Thanks for rapid reply!

RedHat ES 5.2


infoferenda.com - Hosted Kerio Mailserver
  •  
exonik

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  •  
andersekstrom

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Hi,

Any update on this issue?

// Anders


infoferenda.com - Hosted Kerio Mailserver
  •  
matzd

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Same Problem here!
Sometimes message with glibc when KMS crashes but not allways.

We finally found a certain message in a userfolder. Evereytime the user opens this certain folder, KMS crashes.

Then we checked the contents of this folder and removed this certain message. After this, this user didn't cause any crashes.

But now the crashes still appear time after time and we could not identify this next cause.

Finally we made a script, which checks every minute if KMS is still running and restarts the service if not.

We run RedHat Enterprise Linux ES release 4 with KMS 6.6 build 6924

[Updated on: Mon, 03 November 2008 09:58]

  •  
andersekstrom

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I got this response;

we noticed one possible crash caused by ActiveSync synchronization in Kerio MailServer 6.6. which is being resolved. We are aware of possible problems this can cause to customers and we are trying to address the issue as soon as possible.

If it will be urgent case the solution is to downgrade to Kerio
MailServer 6.5.2. or to stop using ActiveSync synchronization meanwhile.



infoferenda.com - Hosted Kerio Mailserver
  •  
matzd

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The error we detected did not occur in connection with AS! This certain user does not use a mobile device....

[Updated on: Mon, 03 November 2008 10:34]

  •  
andersekstrom

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Anyone got any feedback regarding the prerelease patch?

Does it work?


infoferenda.com - Hosted Kerio Mailserver
  •  
exonik

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Hi do you have one script exemple ?
  •  
matzd

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2nd user here, who crashes KMS when accessing a certain folder!
Found the reason by searching the debug log. After a try to access this certain folder, the server crashes. Unfotunately it contains about 500 Msgs. and I've got no chance to find this single (or more) messages, which cause the crash. Now waiting for the announced update....

Sad Sad

[Updated on: Tue, 04 November 2008 09:44]

haentsch

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Yes, exactly the same thing. Crashing after a few minutes.

We running KMS on RHEL 5.2 2.6.18-92.1.13.el5.

So far we had to downgrade to 6.5.2 and wait ... Sad
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