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Home » Kerio User Forums » Kerio Connect » KOC auto updated in Outlook, not in Add or Remove Programs (Old KOC version still shows in Control Panel > Add or Remove Programs)

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We updated Kerio Mail Server over the weekend to 6.5.2 (it went surprisingly well), and the new Kerio Outlook Connector 6.5.2 is being automatically updated as our Windows XP SP2 users open up Outlook 2003 SP3.

We have noticed the following problems:

1. For most users, Outlook's Help > About Kerio Outlook Connector... menu displays the "About Kerio Outlook Connector" box that properly shows KOC as "Version 6.5.2 T6.426". However, for some users, the "About Kerio Outlook Connector" box does not appear at all.

2. For every user we've checked thus far, the Windows XP Control Panel > Add or Remove Programs > Kerio Outlook Connector > Click here for support information box only shows the older KOC version (6.3.3474 or even 6.3.1 in our case). The new KOC version number is not displayed, even after a restart.

Is this typical? If both of these problems occur with the same user, how can we tell which KOC version is actually installed?

Can we uninstall the older version of KOC in Add or Remove Programs without affecting the automatically updated installation of KOC 6.5.2 in Outlook 2003?
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