Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Iphone cannot establish connection (Two users are having trouble with their email)
  •  
ryawn

Messages: 1
Karma: 0
Send a private message to this user
Hi,

New to Kerio MS and am in need of some guidance. I have two users who are experiencing trouble with receiving email on their Iphones. We have a total of seven users with Iphones and the others (myself included) haven't had any issues.

They receive, "cannot establish a connection to the server".

The two users have had their phones for a while longer than the others and one is the first gen and the other is a 3G. I'm running the latest version of mailserver and the phones have the latest firmware update.

I've found that the issue might be related to a corrupt item, either email or calendar. Is this something that I need to explore further? Or is this something that I can correct within mailserver.

Any help would be greatly appreciated!

Many thanks in advance,
Russell
  •  
Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
Send a private message to this user
Please enable Activesync debugging on the server (as described in the manual) and contact our technical support. I think we will be able to find the cause.
  •  
anthony.somerset

Messages: 144

Karma: 0
Send a private message to this user
we had this issue with a single user and his iphone after we migrated his account from a local account to an OD account

our solution

in the user account of kerio admin console

go to the users mobile devices, remove the iphone from the list accept the popup prompt.

then on the iphone, under the mail account settings, turn the calendars, contacts and mail services off then on againfor the kerio account in question to force a refresh

user is back online fully again - but does have to download all his contacts again and calendars and some mail so reccomended to be on wifi for this to take place

Mac Xserve Intel - 2x 2.7GHz Dual Core Xeon
Leopard 10.5.8
4GB Ram
1.25 TB HDD Raid 5
Kerio 6.7.1
~60 Users (varying windows and mac Exchange or IMAP)
18 iPhones
Previous Topic: Delete msgs older then x
Next Topic: Tons of sync conflicts
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Tue Sep 19 19:13:05 CEST 2017

Total time taken to generate the page: 0.00406 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.