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support@pentagram.com

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I have a group of users all synching to several public contact folders, as a means to share contact data between users. There are just under 3,000 contact records and all "seemed' to be going pretty well. Then, recently, one user accidentally over-wrote the data in the largest public folder with old, out of date data. That required us to go back to a saved vCard export to re-populate the public folder data.

The process was:
-- Sync to each individual folder to Address Book, using KSC
-- Delete all the 'bad' records
-- Resync to the folder
-- Import the "good" vCards into Address Book
-- Resync to the folder
-- Repeat for each public folder needing to be cleaned up
-- Resync everyone's Address Book, via KSC
(I'll admit that we didn't turn off all user's KSC before we 'exchanged' the data...)

That seemed to work pretty well. Then I got a call from my boss, who's team this is, complaining of several duplicate entries and odd, mixed up data (addresses and phone numbers from one contact ending up on another...).

Some of the dupes were due to his having similar/duplicate entries in his own "Contacts" folder, which was also synching to Address Book. Others seemed to have been created by the sync process.

We cleaned up any problems we found, but the big fear is that there are other corrupt records we simply haven't checked yet.

Has anyone else come across mixed up contact information and/or duplicates created by the KSC to/from Address Book sync process?

I'm desperate for a solid solution. Thanks.
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d.

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Hi there.

We're seeing similar problems with Kerio Sync Connector. (Not exactly the same -- but similar).

It's when we sync and individual's address book with Kerio Sync Connector, to their webmail account.

Or when the user syncs to an iPhone 3G.

The results of either type of sync is often that address book contacts are lost.

Also, existing groups in the Address Book are still "there", but they are empty.

So, no solution for your problem. Just a "me too" type of post! At least you know you're not alone with similar types of problems!

Cheers,
D.

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