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yukiomishima

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Howdy

a user deleted a bunch of files/folders from their email account (entourage on a mac)

we have our clients set to connect to kerio via IMAP... so... the emails have been deleted from the server

question is.... i need to recover the folders/files that were deleted

at the moment i am "backing up" the server everyday (currently the folder contains 89gb of data)

what do i need to do to recover the data

thanks

yukioMishima

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ccjwells

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If you are using the Kerio built in back up, you just need to find the zip file containing that particular users files/folders and restore it into his mail directory. If he still has some mail in there that was received the current day, you may need to rename the index.fld to index.bad and reindex the files. just make sure your user is not logged in when you do this. You may also want to do a quick forum search and make sure I have the right process, it's been a while since I had to recover that much mail.
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d.

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Hello.

Did you try the undelete function in Kerio Mail Server?

Go to Domain Settings -> Users -> select user -> select "Recover Deleted items" from the bottom of the window.

You will get a large number of items if the user has deleted a lot, but that may not be such a problem.

(This is from Kerio Mail Server 6.6).

Cheers,
Derek

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Lisa Lyons (Kerio)

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You can also use kmsrecover, a command line tool designed to extract all or some of your messages or mailboxes from your KMS Backup archive.

Details on KMS recover are here: http://www.kerio.com/manual/kms/en/sect-kmsrecover.html

While it looks complicated, there are some very helpful examples at the bottom.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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