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Home » Kerio User Forums » Kerio Connect » Odd mailserver.cfg file behavior (The AllowUnsupportedDevices flag will not stay set to my setting.)
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scottwilkins

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Hi,

I learned about the "AllowUnsupportedDevices" setting in the mailserver.cfg file a while back. Not wanting to be held back by any limits, I set this flag to a "1". Recently I decided to start using a new BlackBerry service call AstraSync. My attempts to get this working failed. Turns out that the "AllowUnsupportedDevices" setting needed to be turned on. I thought that was odd, since I already had it turned on. Turns out it was set back to "0", but I didn't do that. So, once again I changed it to "1" and bounced services. It was until the next day that I had the chance to try AstraSync again, and it failed again. Re-checking the mail server the "AllowUnsupportedDevices" setting was once again pushed back to "0"!!! ACK! I changed it again, and restarted services. This time AstraSync worked.

Why is this flag changing itself back to "0"???

AstraSync stated they are working with Kerio to become supported so that this flag change is not required. So, my problems may be lessened soon. But I want this flag to stay "1" and it doesn't seem to want to stay there. There are no backups or other file change programs in place on the server. Would the Kerio software be reverting the setting back for some reason?

Scott


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Pavel Dobry (Kerio)

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Kerio MailServer has to be stopped when editing the configuration file. Otherwise, all changes will be reverted back by KMS engine after a while.
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scottwilkins

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Ahh, it was the "after a while" part that had me puzzled. I'll make sure to fully stop services next time before any changes are made.

Thanks!
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