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henriok

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Using Mail.app in OSX 10.5, tried to empty the Trash with 23000 items, which hung Mail and couldn't recuperate before emptying the Trash-folder manually from the filsystem on the mailserver. After that I re-indexed the Trash by renaming the index.fld to index.bad. It re-indexed just fine and now Mail is back on its feet.

However.. manually removing 23k items from trash should be reflected in the user stats but Kerio still seems to count those messages towards user quota.

Is there a way to force Kerio to do a recount?

PS. I found that 'rm' doesn't like to be used on so many items. Might this be a reason for the problems to begin with? DS.
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sedell

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When I run into issues like that, I use webmail. A right-click -> Delete All saves a lot of trouble. That way, you don't run into issues with a mail client choking on the volume.

Nothing you do manually on the file system is automatically accounted for. You're not supposed to modify anything directly on the file system, and the server assumes that nobody ever does. When you re-index a folder like that, and the contents of the folder have changed, you can run into issues with the stats being off. See http://support.kerio.com/index.php?_m=knowledgebase&_a=v iewarticle&kbarticleid=291 for a fix.


Scott
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henriok

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Excellent!

I tried to log in via Webmail but it took a very long time so i aborted and took the quick and dirty way around it, figuring that Webmail choked for the same reason as Mail did.

The remedy from the link did the trick!
Thanks very much!
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