Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Invites clicked in Mail.app appear in local iCal calendar not shared calendar
  •  
d.

Messages: 169
Karma: 0
Send a private message to this user
Hi forum folks.

We have the Kerio shared calendars working OK in our organisation.

We are currently using KMS 6.6.2, on Mac OS X 10.5 Server, and Mac OS X 10.5.6 clients.

Users making bookings / invitations etc. using iCal (setup to talk to KMS). They put bookings in their shared calendar, and the invitations get sent through to other staff.

However, when they receive an invite, problems start to creep in. The invite is received OK in the Mail.app.

If the user refreshers their calendar (or if the refresh time clicks around automatically in time), then the real event appears in their iCal, in their shared calendar.

But if the staff member clicks on the invite attachment file (meeting.ics) in Mail, iCal opens up, and puts the appointment in their local (non-KMS) iCal calendar. (Usually the Green Work calendar).

When the user clicks on the appointment (e.g. Accept) in the shared calendar, the invite gets deleted from the Mail app, which is fine. But it's the risk that the user clicks on the meeting.ics file that's the problem.


We've tried setting the iCal refresh time to be faster, but Mail still gets the invite first, and the user still clicks on it.

We've tried moving the message out of the Inbox, into another folder (e.g. "invites"), but then iCal / KMS Shared calendar doesn't see the message invite automatically (not in the inbox, so it's can't register the appointment), and doesn't show the notification in iCal about Accept / Decline / Maybe.

We've tried training staff to go to iCal when they receive a calendar invite (don't click on the invite itself), with only mixed results so far.

We've tried deleting the local 'Work' calendars for example, but these re-appear (new calendar gets created just for the event!) when the user clicks on an iCal invite.

Any ideas, suggestions etc.?

Cheers,
Derek

[Updated on: Thu, 23 April 2009 05:13]


  •  
d.

Messages: 169
Karma: 0
Send a private message to this user
Hi folks.

One work-around I've created is as follows:

  • Download the Default Apps plugin (System Preference Pane)
  • Write a simple automator script app, that simply opens the iCal Application (nothing else)
  • Set the default for Extensions of 'ics' to be automator app you just created (e.g. iCal Launcher is what I called mine)
  • You're done!

Next time a user clicks on an .ics meeting file, it pops open iCal, but doesn't use iCal to actually open the file.

(By writing the script to simply open iCal, the meeting.ics isn't actually opened).

Then the user can either see the appointment in iCal (assuming iCal has had time to grab the file from your KMS account), or they can right-click on the shared calendar to get the appointments to refresh.

Hope this helps someone else... Not ideal... But we might give it a try for some staff.

There is one downside... You do get a warning dialogue when clicking on the ics file, asking whether you want to open it with the iCal launcher app.

Cheers,
Derek

[Updated on: Thu, 23 April 2009 06:17]


  •  
d.

Messages: 169
Karma: 0
Send a private message to this user
Embarassed Gee, found another work-around for some machines...

Deleting all local calendars does seem to work for some 10.5.6 workstations (didn't seem to work previously, or somehow got a local calendar re-added).

Will archive user calendars, and migrate more, and see if any further issues crop up. Help this helps someone else Smile.

  •  
marook

Messages: 520

Karma: 3
Send a private message to this user
Here is what I do.

Delete the local calendars in iCal.

No, actualy, that would work, but you might wanna have some there for, say, weeknumbers etc..

But if you double-click an .icl file, iCal will put it in the calender selected! The big question is, why they have a 'Work' calendar that is local.. DELETE it! Smile
It's only gonna confuse them...

Oh, and remember, you can have more than one Calendar in the Kerio account.
But if you need individual access rights to Each calendar (like a private one) you will need to control the ACL's via the webmail interface, as iCal can only set global rights (and not as detailed!)

Regards,

Jakob Peterhänsel
Consultant - Humac A/S

Apple Certified Support Professional (ACSP)
Apple Certified Technical Coordinator (ACTC)
AppleSeed/CQF member since 1998
Kerio Messaging Partner
  •  
d.

Messages: 169
Karma: 0
Send a private message to this user
Hi marook and forum folks.

Yep, sounds reasonable. I think some staff have had local 'Work' calendars for historical reasons... It's hard to migrate appointments to the KMS Calendar if the appointments had other atttendees. (Or if they didn't create the event).

Also, some users have to create local calendars when they've synced to cheap Nokia phones. (Or even iPod Touches). As as a result, if you add an event in the Nokia phone (or iPod Touch), it needs a local calendar to re-sync to. (If the user just "looks" at their KMS 'Calendar' that's fine -- it's only when they create an event on their cheap Nokia, that a local calendar is created).

Naturally, I'm encouraging iPhone use, as this doesn't have any such issues. And with the iPhone, you can sync to multiple KMS calendars, not just the default 'Calendar'.

(We use the iPhone exchange config method happily, for use with KMS calendars).

Cheers
Derek

  •  
mpermann

Messages: 96
Karma: 0
Send a private message to this user
The iPod Touch (with the latest OS 2.2.x) is basically an iPhone without the phone part. So, it can be setup to sync to Kerio using Exchange just like the iPhone. So, there is no reason that an iPod Touch user can't sync to Kerio wirelessly. Of course, they will need to be connected to a WiFi network to do it. But that shouldn't be a big deal. If you follow the iPhone setup instructions you will have your iPod Touch users syncing in no time. I have many happy iPod Touch users syncing to Kerio.
  •  
d.

Messages: 169
Karma: 0
Send a private message to this user
Hi Mpermann and Kerio forum folks.

Unfortunately, it doesn't help users when they are between sites or between home and the office, and don't have a data / wifi connection.

Hence, I'm recommending iPhones in preference to iPod Touchs, as you can sync in both directions, wherever you are, regardless of if you have a Wifi connection or not.

It's those small windows of opportunities where the staff member has no coverage with an iPod Touch, that I'd like to "protect against" by having the staff member have an iPhone instead. Yes, there is a small cost factor, but, the convenience for an exec certainly outweighs the small cost.

Cheers,
D.

Previous Topic: Some emails not being received
Next Topic: Meeting request reply
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Tue Oct 24 06:15:59 CEST 2017

Total time taken to generate the page: 0.00493 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.