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ckershner

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My Kerio rep sends me email and it dosn't make it. It dosn't show up as spam, don't see it in the queue etc. I receive at least 200 other email a day. I've moved the spam block score to 10 (disabled) and still don't see them.

I am having the same type of issues with two of my clients - one on SBS exchange and on on exchange server. I am upgrading the 2nd one to Kerio Monday. It will be interesting to see if that fixes it.

Are there tools that anybody knows of that can go on the sending end to track the travel of the emails?

I use Qwest as an ISP as does the 2nd exchange server.

Chris Kershner

Chris J Kershner
kershner & Associates, Inc.
www.kershner.com
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sgongola

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The sender should be getting a bounce message with some information to get you started. Sometimes the sender may have an intermediate email proxy for spam/virus control and the bounce message doesn't get back all the way to the sender or the proxy doesn't sent back the actual bounce, only the report that a bounce occurred. If this happens, the proxy administrator needs to be contacted for assistance.

You should also have the sender try a manual connection using telnet to your server at port 25 as in: http://exchange.mvps.org/smtp_frames.htm
or http://support.microsoft.com/kb/153119
or http://www.simplescripts.de/smtp-check-port-25-telnet-comman d.htm

[Updated on: Mon, 27 April 2009 14:29]

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