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FireMaster

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I have problem with receiving emails from one customer from Germany.
I can send email to him, but he cant send to me.
The error is:

host mail.domain.com [IP.ADDRESS]:
mail transaction failed during initialization


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KMS ver. 6.6.2 , OS Linux ;

I can receive/send emails to any all - gmail.com, yahoo.com , hotmail.com etc ....

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