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rphelps

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Users in our company frequently send meeting invitations to people outside our company who don't have an account on our email server. When the outside person accepts the invitation, their mail client apparently tries to send an email response, in our case, to the public folder where the scheduled meeting is. Of course this doesn't work and they get an error notification email. The example below is what the outside user received from their Exchange server, but this happens often and from other users at other domains. Does anyone have any idea how to get around this annoyance? Thank you!


From: System Administrator (The other company's)
Sent: Wednesday, May 20, 2009 10:32 AM
To: Joe Smith (User at other company)
Subject: Undeliverable: Accepted: Other Company 2010 Planning Follow-up


Your message did not reach some or all of the intended recipients.

Subject: Accepted: Other Company 2010 Planning Follow-up

Sent: 5/20/2009 10:32 AM


The following recipient(s) cannot be reached:

'Public Folders (ourdomain.com)' on 5/20/2009 10:32 AM

There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.

<othercompany.theirdomain.com #5.5.0 smtp;554 No relaying allowed - psmtp>

[Updated on: Wed, 20 May 2009 21:20]

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rphelps

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Anyone? Not even a troll to tell me to RTFM?
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Pavel Dobry (Kerio)

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Public folders are not supposed to manage meeting requests and responses. The response always come to Inbox of event organizer. Public folder has no Inbox, there is no organizer.
So the only solution is to create the event in your calendar (which is the most natural way) and then copy/move it to public folder is needed.

[Updated on: Fri, 05 June 2009 23:30]

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elias

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rphelps wrote on Wed, 20 May 2009 12:18

....When the outside person accepts the invitation, their mail client apparently tries to send an email response, in our case, to the public folder where the scheduled meeting is.


I don't use public folders, but how is the public folder sending the meeting request? The meeting request is sent by the "meeting organizer" which is a real person, so the responses would go back to them.

Quote:

<othercompany.theirdomain.com #5.5.0 smtp;554 No relaying allowed - psmtp>


Where is this coming from? Sending an email to your server, even to a non-existent public folder user should result in a "no such user" type message, not a "relay denied" message. Something looks misconfigured somewhere.

Elias
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rphelps

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pdobry, thank you! It's seems obvious now, but I was scratching my head for a while on that one.
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