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Home » Kerio User Forums » Kerio Connect » mail_folder.cpp : cannot create message directory for deleted items (Mail Server Errors)
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shreyash

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Hi All,

My kerio Mailserver was working perfectly fine and then suddenly it started throwing error messages. I have listed a few of them:

[14/Jun/2009 10:48:51] mail_folder.cpp: Cannot open folder property database E:\store/mail/cleartalk.net/aldo/Deleted Items/properties.fld: (5) Access is denied.

[14/Jun/2009 10:48:51] mail_folder.cpp: Index error in folder ~aldo<_a.t_>cleartalk.net/INBOX: Unable to open the database file

[14/Jun/2009 10:48:58] mail_folder.cpp: Cannot open log file E:\store/mail/cleartalk.net/preina/#deleted/deleted.fld: (5) Access is denied.

[14/Jun/2009 10:48:58] mail_folder.cpp: Index error in folder ~preina<_a.t_>cleartalk.net/INBOX: Unable to open the database file

[14/Jun/2009 10:48:59] mail_folder.cpp: Cannot open message file E:\store/mail/cleartalk.net/mgloria/INBOX/#msgs/00000099.eml in mode wb+: (5) Access is denied.
[14/Jun/2009 10:48:59] mail_folder.cpp: Cannot open status file E:\store/mail/cleartalk.net/mgloria/INBOX/status.fld.new: (5) Access is denied.

[14/Jun/2009 10:49:00] mail_folder.cpp: Cannot open log file E:\store/mail/cleartalk.net/lklingner/INBOX/deleted.fld: (5) Access is denied.
[14/Jun/2009 10:49:01] folder_manager.cpp: Cannot create message directory E:\store/mail/cleartalk.net/snshah/Deleted Items/#msgs: (145) The directory is not empty.
[14/Jun/2009 10:49:01] folder_manager.cpp: Cannot save new folder status file E:\store/mail/cleartalk.net/snshah/Deleted Items/status.fld: (5) Access is denied.

[14/Jun/2009 10:49:01] folder_manager.cpp: Corrupted folder data were found when trying to open and create folder ~snshah<_a.t_>cleartalk.net/Deleted Items
[14/Jun/2009 10:49:01] mail_folder.cpp: Cannot open log file E:\store/mail/cleartalk.net/lgeorge/INBOX/deleted.fld: (5) Access is denied.

I'm getting such errors with almost all the accounts. I tried changing the Index.fld to Index.bad and restarting kerio services but had not luck.

I would really appreciate if someone could help me with this.

Thanks in advance.

-S

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having.chan

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hi, shreyash,

Maybe you can check and confirm if there's any error about "Input/output error". I encounter the similar error this morning, found two file under INBOX fail to work, also fail to delete it.
A workaround is move INBOX to a backup folder (mv INBOX INBOX.orig) then re-login webmail, if a new INBOX create, then move back all items under INBOX.orig to INBOX.

fyi:
[root<_a.t_>hostname INBOX]# ls -l
ls: status.fld: Input/output error
ls: index.fld: Input/output error
[root<_a.t_>hostname INBOX]# \rm status.fld index.fld
rm: cannot lstat `status.fld': Input/output error
rm: cannot lstat `index.fld': Input/output error

Good Luck!

Having
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