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Home » Kerio User Forums » Kerio Connect » index.fld broken - Any idea to prevent it?
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teco

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Hi,

I have some users with a few hundred messages in their folders.
They store every email in yearly folders, so it becomes very large.

Sometimes the index.fld file breaks and they can't access their email. Soultion: rename index.fld to index.bad...

My questions:
- Anybody else with this effect on folders with large quantity of emails?
- Has anybody a script that I can rename all index.fld files to index.bad in a row?

We have only 40 users, but they have an average of 15 subfolders in their accounts. To much to change everything manualy.


P.S.: just in case somebody needs to ask:
No, we do not delete emails. We sort them in subfolders. If the server hdd's are full, we put bigger hdd's in the server....
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Pavel Dobry (Kerio)

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We have no other report of such problem. Index.fld file can be possibly incorrect in case of KMS crash or process kill. It is very unlikely to happen in normal KMS work unless there is another process monitoring the message store (antivirus, file replication etc.).
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My IT Indy

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I've seen this on KMS running on OS X Server more than a few times. I had my sales engineer look into the problem but never heard anything. I would always have at least 1 user have the corrupt index.fld file if I rebooted the OS X Server. I got tired of the problem and moved their install to CentOS on a cheap x86 box. Problem solved.

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My IT Indy
Kerio Certified Reseller and Hosted Provider
http://www.myitindy.com
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teco

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Quote:

We have no other report of such problem. Index.fld file can be possibly incorrect in case of KMS crash or process kill. It is very unlikely to happen in normal KMS work unless there is another process monitoring the message store (antivirus, file replication etc.).


There is no other software looking at these folders.
The Antivirus Software does not scan files with the extensions
.eml and .fld. All emails are scanned by our firewall appliance.

Is there any other extension we should exclude from scanning?

Thank you.
  •  
albaga

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Hello,

We use Kerio MailServer 6.7 patch 1 on an OS 10.4.11.

I can confirm the exact same thing! We have large mailboxes with quite a few subfolders and frequently have to rename each index.fld to index.bad to repair problems.

I had to do this for the last updrage from 6.6 to 6.7 and it's an utter pain in the a**. It solved meirly a part of the problem as there are other unsolvable problems remaining.

I thought we were an isolated case but I'm feeling better knowing other users have the same problem on OSX.

Kerio staff, can you use logs or other information in order to solve this problem that's been around for quite a long while?

Thank you.
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axelmasok

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Kerio_pdobry wrote on Tue, 30 June 2009 03:36

We have no other report of such problem.


Rubbish.
A search on these forums for index.fld will give you plenty of results.
We have a problem with Calendars being renamed to calendar_0. We have to rename/delete the index.fld.
Theres all sorts of problems users here are having. I'd say the majority of us never had a fix for them. We learn to live with the problems.
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My IT Indy

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What he meant (probably) was that nobody's filed a tech support request for a corrupt index.fld file. Kerio's forums are NOT their official support channel.

The next time I see one (hopefully never) I will file an official support request to help pin down the problem.

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My IT Indy
Kerio Certified Reseller and Hosted Provider
http://www.myitindy.com
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hbianchi

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I'm working over a Red Hat RHEL 5.3 and no problem at all with index.fld. We are 680 users and when we find a broken index its always due to PC turnet off, or communication link broken or something like that. Even so, in linux its very easy to isuue a CLI command to rename ALL index.fld files to index.bad. You can do by hand regularly.
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freakinvibe

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Quote:

Is there any other extension we should exclude from scanning?

You should not exclude single extensions but the whole Kerio store folder from the anti-virus solution. From the KMS manual:

Quote:

In case an anti-virus program is installed locally, it is necessary to exclude the Kerio store directory from real time protection. Otherwise, the antivirus software may remove email files which are indexed by KMS.


RTFM

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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My IT Indy

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I've never had any virus scanner installed on any OS X Server install and I still had the index.fld files getting corrupted.

It was weird.

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My IT Indy
Kerio Certified Reseller and Hosted Provider
http://www.myitindy.com
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wooster101

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I´m seeing the same problem on a Xserve Intel 8 core with 8 GB RAM and 320 + users

I get at least 1 call a week about missing mails in the INBOX. A rename of the index.fld to index.bad file will fix it.

I have reported this problem and Kerio support in the UK were already aware of the problem.

[Updated on: Tue, 29 September 2009 08:35]

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jmueller@planetactive.com

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same problem here as well.

osx 10.4.11 server with kerio 6.7.2.

everytime I stopp the server and users are connected some index files will crash.
it´s a never ending story because you need to stop the server to make a new index file and there are allways users online!

what can we do?
  •  
j.turley

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The way I have found to avoid this is to stop services one by one. As each service is stopped all users will be disconnected. Once that is done you can stop the mail server and delete index fields... I do a reboot after so all services come back on-line automatically.

Hope that helps!

Jason
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