Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Kerio and RoadSync 4.0 (DataViz claims Kerio is not supported?!?)
  •  
mouserider

Messages: 5
Karma: 0
Send a private message to this user
I've been having sync issues for Contacts between Kerio and RoadSync 4.0 from DataVis.

I just got off the phone with tech support from DataViz and they are telling me that Kerio is not a supported server and what is probably happening is that there isn't proper field-mapping support being implemented in Kerio for the RoadSync connection.

This is really surprising considering Kerio sells RoadSync on the Kerio Website!

I gave the DataViz person the link to Kerio's site and he said he was surprised as well.

While I'm curious to what exactly the story is between Kerio and DataViz with RoadSync support, my problem remains.

My contacts are getting seriously degraded once RoadSync syncs with Kerio making OTA Contact sync totally unusable as the problems start cascading to my other sync destinations like the Mac Address Book, in the worse case causing data to go missing in my contacts.

Any one from Kerio can comment on this issue and is there a fix?

Thanks.
  •  
giampos

Messages: 187
Karma: 2
Send a private message to this user
I've seen that Roadsync don't syncronize all phone numbers with KMS.
Home,office,mobile numbers are syncronized but others like, car,telex,radiomobile,other etc. are not.
Is this a Roadsync issue or KMS issue ?
the new Roadsync 4 solve this problem?
I see in the Dataviz site but my license is not valid for phone and email support (license purchased from Kerio distributor)
I have a ticket with Kerio, I hope in good news.
Have Someone any idea?
  •  
mouserider

Messages: 5
Karma: 0
Send a private message to this user
That is correct, not all phone numbers are synced and occasionally, it is quite unpredictable how the numbers get mapped going back and forth.

I do have a full and current license with DataViz but they claim that they cannot help me completely because Kerio is not a supported server.

I just upgraded to RoadSync 4.004 and the condition seemed to have improved, namely it no longer seems to make Address Book change the email labels all to "Other" among other things.

We may file a bug report as well with Kerio.
Previous Topic: %23public<_a.t_>domain.co.uk Problem
Next Topic: Empty Public Calendar
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Wed Oct 18 15:06:20 CEST 2017

Total time taken to generate the page: 0.00363 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.