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Home » Kerio User Forums » Kerio Connect » Kerio and RoadSync 4.0 (DataViz claims Kerio is not supported?!?)

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I've been having sync issues for Contacts between Kerio and RoadSync 4.0 from DataVis.

I just got off the phone with tech support from DataViz and they are telling me that Kerio is not a supported server and what is probably happening is that there isn't proper field-mapping support being implemented in Kerio for the RoadSync connection.

This is really surprising considering Kerio sells RoadSync on the Kerio Website!

I gave the DataViz person the link to Kerio's site and he said he was surprised as well.

While I'm curious to what exactly the story is between Kerio and DataViz with RoadSync support, my problem remains.

My contacts are getting seriously degraded once RoadSync syncs with Kerio making OTA Contact sync totally unusable as the problems start cascading to my other sync destinations like the Mac Address Book, in the worse case causing data to go missing in my contacts.

Any one from Kerio can comment on this issue and is there a fix?


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I've seen that Roadsync don't syncronize all phone numbers with KMS.
Home,office,mobile numbers are syncronized but others like, car,telex,radiomobile,other etc. are not.
Is this a Roadsync issue or KMS issue ?
the new Roadsync 4 solve this problem?
I see in the Dataviz site but my license is not valid for phone and email support (license purchased from Kerio distributor)
I have a ticket with Kerio, I hope in good news.
Have Someone any idea?

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That is correct, not all phone numbers are synced and occasionally, it is quite unpredictable how the numbers get mapped going back and forth.

I do have a full and current license with DataViz but they claim that they cannot help me completely because Kerio is not a supported server.

I just upgraded to RoadSync 4.004 and the condition seemed to have improved, namely it no longer seems to make Address Book change the email labels all to "Other" among other things.

We may file a bug report as well with Kerio.
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