Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Visnetic Plugin: Antivirus check cannot be performed

Messages: 5
Karma: 0
Send a private message to this user

I am running a trial copy of kerio mailserver 6.7.0 with the visnetic av plugin. Most messages come through clean, but a few seem to get stuck in the queue. The error displayed is:

4.6.5 Antivirus check cannot be performed.

The error log contains the following:

[26/Jul/2009 15:51:04] mail_avir.cpp: Antivirus check of mail from <missionswz88<_a.t_>> to <aaron<_a.t_>> failed: Plugin is not responding.

The debug log:

[26/Jul/2009 15:51:03][1832] {avir} Client: requesting check for file C:\Program Files\Kerio\MailServer\store/tmp/4a6c6d53-00000052/ p, mail from <missionswz88<_a.t_>> to <aaron<_a.t_>>
[26/Jul/2009 15:51:03][1832] {avir} Checking file C:\Program Files\Kerio\MailServer\store/tmp/4a6c6d53-00000052/ p for JPEG vulnerabilities
[26/Jul/2009 15:51:03][1832] {avir} Client: waiting for result...
[26/Jul/2009 15:51:03][2456] {avir} Visnetic_plugin: Scanning file C:\Program Files\Kerio\MailServer\store/tmp/4a6c6d53-00000052/ p ...
[26/Jul/2009 15:51:03][1832] {avir} External plug-in scanning of avfile.tmp failed:
[26/Jul/2009 15:51:03][2456] {avir} unable to recieve msg header, pipe closed
[26/Jul/2009 15:51:03][2456] {avir} recvThread() is stopped
[26/Jul/2009 15:51:03][2160] {avir} sendThread() is stopped
[26/Jul/2009 15:51:03][1832] {avir} killServer() server is killed
[26/Jul/2009 15:51:03][1832] {avir} ClientDispatcher::restart() server killed
[26/Jul/2009 15:51:03][1832] {avir} forkServer() going to create server process
[26/Jul/2009 15:51:03][1832] {avir} forkServer() server process created, waiting for connection with server
[26/Jul/2009 15:51:03][1832] {avir} forkServer() server is running, creating send and recv. thread
[26/Jul/2009 15:51:03][1780] {avir} recvThread() is started
[26/Jul/2009 15:51:03][1832] {avir} Plugin c:\program files\kerio\mailserver/plugins/avirs/avir_visnetic.dll uses legacy interface

Any ideas? Thanks, Aaron.

Messages: 5
Karma: 0
Send a private message to this user

Messages: 11
Karma: 0
Send a private message to this user
I have exactly the same problem !!!
Previous Topic: Kerio MailServer Backup Plan
Next Topic: contacts disappearing from GAL when created this way:
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Mon Nov 20 12:54:41 CET 2017

Total time taken to generate the page: 0.00412 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.