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katiei

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We use Kerio Mailserver along with Apple Mail app and iCal. Our users have been having issues with accepting event invitations and having them go to the right calendar. Our users send the event invite from their Kerio calendars in iCal. The calendars are set up using the Integration with Mac page and the Auto-Configure iCal tool.
-Accepting the event invite via the webmail interface usually works, but people want to be able to use iCal.
-When a user accepts an event invite from Apple Mail email, the event always defaults to the built-in calendar, never the kerio cal.
-Event invites only show up in iCal itself sometimes. This will let you add the event to the kerio cal, but sometimes the event invites do not show up, or show up with only an 'Ok' acknowledgement, or sometimes show up with 'accept, maybe, no' ( this is what we want, but don't understand why it doesn't always come up as an option).
-Our users come from OD, and event invites don't always work if sent to an alias. Only if the event invite is sent to the users first short name, will the event show up in iCal.

What is the best method for sending a user an event that will work everytime with iCal?

Thanks!
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Pavel Dobry (Kerio)

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katiei wrote on Fri, 31 July 2009 22:52

We use Kerio Mailserver along with Apple Mail app and iCal. Our users have been having issues with accepting event invitations and having them go to the right calendar. Our users send the event invite from their Kerio calendars in iCal. The calendars are set up using the Integration with Mac page and the Auto-Configure iCal tool.
-Accepting the event invite via the webmail interface usually works, but people want to be able to use iCal.
-When a user accepts an event invite from Apple Mail email, the event always defaults to the built-in calendar, never the kerio cal.


This is how Apple Mail works. It can add events only to local iCal calendars. It does not work with iCal. But it is not a problem as CalDAV in iCal handles meeting invitations in its own way.
Quote:


-Event invites only show up in iCal itself sometimes. This will let you add the event to the kerio cal, but sometimes the event invites do not show up, or show up with only an 'Ok' acknowledgement, or sometimes show up with 'accept, maybe, no' ( this is what we want, but don't understand why it doesn't always come up as an option).


'Ok' is displayed when the attendee email and username of the iCal user does not match. This is iCal feature. We are trying to find out a workaround which hopefully will lead to better user experience.
Quote:


-Our users come from OD, and event invites don't always work if sent to an alias. Only if the event invite is sent to the users first short name, will the event show up in iCal.

What is the best method for sending a user an event that will work everytime with iCal?

Thanks!


Well, the rules are quite simple:
1. Always use user's primary email address in meeting requests. Aliases don't work
by iCal design.
2. The Directory Utility must have only one entry for the hostname where KMS runs. Ie. KMS should not run on OD Master because in such case the iCal will use wrong user names instead of user email addresses from KMS.
3. Create meeting invitations only in your calendar(s). It is not possible to create the meeting invitation in the public calendars and it is not recommended to do so in the shared (delegated) calendars as well.

[Updated on: Sat, 01 August 2009 00:19]

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johnemac

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I have been observing this issue with Katie.

Kerio_pdobry wrote on Sat, 01 August 2009 00:09


This is how Apple Mail works. It can add events only to local iCal calendars. It does not work with iCal. But it is not a problem as CalDAV in iCal handles meeting invitations in its own way.



Most of our users do not receive Kerio invites in Apple mail. Unfortunately a few important users do. If iCal is using CalDav with Kerio why are these invites going to mail at all? Shouldn't they stay in iCal?

Quote:

'Ok' is displayed when the attendee email and username of the iCal user does not match. This is iCal feature. We are trying to find out a workaround which hopefully will lead to better user experience.


So this is an alias issue? I have an OD user name of johnm and an OD alias of johnemac. If I invite johnemac it will work, meaning I get the Accept/Decline option, on the iPhone, in webmail and in iCal. It is not clear why alias' have this option for some users but not others.

Quote:

Well, the rules are quite simple:
1. Always use user's primary email address in meeting requests. Aliases don't work
by iCal design.


Simple but not practical for us. Managers and owners make use of alias' for a reason. Other users are not aware of the primary email address because it is never used.

Be that as it may, getting iCal to respond to CalDav events for these users would be progress. Currently Mail is getting all the invites.

Quote:

2. The Directory Utility must have only one entry for the hostname where KMS runs. Ie. KMS should not run on OD Master because in such case the iCal will use wrong user names instead of user email addresses from KMS.


KMS is not running on the OD master. Directory Utility does have an entry for the OD master. Are you suggesting we remove the entry for the OD master and create an entry for localhost? How would KMS lookup authentication info without a connection to the OD master?

Quote:

3. Create meeting invitations only in your calendar(s). It is not possible to create the meeting invitation in the public calendars and it is not recommended to do so in the shared (delegated) calendars as well.


This brings up another issue. The users are sending from their calendars, not public or delegated calendars. However the users have multiple personal calendars. Could this be an issue?

Thanks for your response,
-- jmca
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