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Tomislav

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The company I work for uses KOC with Outlook 2003 and since we upgraded from 6.6.2 to 6.7 Patch 1 last week, all mail copied from any Personal Folder (PST file) to any Public Folder also gets copied to Deleted Items.

This isn't a huge problem but a lot of Deleted Item folders are getting real big real fast and people aren't sure if they moved mail or deleted it anymore.

Does anyone have an idea what could be causing this?

Thanks.
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Pavel Dobry (Kerio)

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This has been discussed several times in the forum. It is a new feature requested by our customers. All emails deleted from the mailbox via IMAP are moved to the Deleted Items folder by the server (if it is not done by the client itself). It brings the users more options in case of accidental email deletion.

You can configure KMS to auto-delete the emails from the Deleted Items folder by the age (ie. delete all emails deleted more than 14 days ago). This way you can keep the folder tidy.

Moving emails from KOC folder to PST is the same action as deleting the email - the email is removed from the KMS mailbox by the client.
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Tomislav

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No, not copying from KOC to PST, copying from PST to KOC causes mail to be copied to Deleted Items.
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Pavel Dobry (Kerio)

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Hmm. That sounds very unlikely to me. Please enable the IMAP debugging in the debug log, make the action (copy the message) and then send the logs to our technical support. Thank you.
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Tomislav

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Ticket sent, will let you know the result.

Thanks Kerio_pdobry.
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Tomislav

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Ok, after really confusing tech support I found the problem to be Outlook.

Deleted Items properties->AutoArchive->Archive items in this folder - radio button

For some reason a bunch of users had this option enabled.
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ckarren

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Kerio_pdobry wrote on Mon, 03 August 2009 10:02
This has been discussed several times in the forum. It is a new feature requested by our customers. All emails deleted from the mailbox via IMAP are moved to the Deleted Items folder by the server (if it is not done by the client itself). It brings the users more options in case of accidental email deletion.

You can configure KMS to auto-delete the emails from the Deleted Items folder by the age (ie. delete all emails deleted more than 14 days ago). This way you can keep the folder tidy.

Moving emails from KOC folder to PST is the same action as deleting the email - the email is removed from the KMS mailbox by the client.


I thought that is what archiving was for... recovery of accidental email deletion. Rolling Eyes

So how do you setup a different way for a one stop delete??? I would have told the users to use the Delete button if they are not smart enough to permanently delete things. So user can use the function like it was intended. We have users that use the delete folder for like it should, staging for deleting or removal and using the shift+Delete to permanently delete the thousands of emails a month they don't need in the deleted folder. What was wrong with the warning popup that they have to say ok to permanently delete the file.

If this is so needed and desired, I think we should take away the auto send and have everyone work off line to prevent people from accidental sending e-mails that they accidently send...

This is a joke!!! Confused Mad
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