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Home » Kerio User Forums » Kerio Connect » KOFF 6.7.1 - Error 2738 Could not access VBScript run time for custom action
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prullenbak

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When trying to install KOFF 6.7.1 on Windows 7 Professional (RTM) is get the following error during installation:

Error 2738 Could not access VBScript run time for custom action

I have tried bot MSI and EXE versions of the Kerio Outlook Connector (Offline Version).

Can anybody help me on this issue?
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My IT Indy

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You will need to wait until Kerio supports Windows 7.

-
My IT Indy
Kerio Certified Reseller and Hosted Provider
http://www.myitindy.com
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elias

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That's weird, I had no trouble installing KOFF on the Windows 7 Professional RTM. There are a few minor bugs like the lack of "push" to Outlook, but for the most part, it works great.

I'm running the 64-bit version of Windows 7 Professional RTM with Outlook 2007. To my knowledge, I didn't do anything special, it installed without a hitch.

Check to see if there's a "feature" for VBScript or something that didn't get installed.

-Elias
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prullenbak

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I was able to resolve this issue by performing the following actions:

Open a Command Prompt (right click, run as administrator)

Command 1: Remove registration of vbscript.dll

reg delete " HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004 A55E8} " /f

Command 2: Re-register vbscript.dll

regsvr32 vbscript.dll

More info: http://blogs.msdn.com/heaths/archive/2007/05/31/windows-inst aller-errors-2738-and-2739-with-script-custom-actions.aspx
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