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One of my offsite users tells me that he is receiving messages on his blackberry that are not being downloaded by Outlook. I have verified that the message in question exists by logging into his webmail and seeing it, but he says that Outlook is hanging at 75% on a Send/Receive. I'm not entirely sure what I need to be looking for in the mailserver debug logs, but as far as I can tell, it all looks clean.

Is there another log I should be looking at somewhere? And has anyone else encountered this before? The user in question is using Outlook 2003 on windows XP (I think) and Outlook is configured to use POP3 with messages left on server( I changed the option last time he called with this issue). One last question: Would I be better off switching him over to IMAP?
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