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Introducing new users and a new domain, I deleted the admin user and his domain... and now I can't enter in kerio from the administration console... how can I do?
I tried to past a admin directory that i had in a backup, but nothing changed.

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Could anybody help me, please?

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It is not enough to just restore the folders of the Admin user, you also need to have the Admin user in the users.cfg file.

Do you have a backup of the users.cfg file? This contains the admin configuration. It should look like:
    <variable name="Name">Admin</variable>
    <variable name="Domain"></variable>
    <variable name="Account_enabled">1</variable>
    <variable name="Guid">10c91e03-c286-4553-99d3-7d3f025f0112</variable>
    <variable name="Auth_type">0</variable>
    <variable name="Password">D3S:1828c5fc2f1a42a9161318518d16146e20bacd292b4dd0e5</variable>
    <variable name="PIN"></variable>
    <variable name="Rights">3</variable>
    <variable name="ForwardMode">0</variable>
    <variable name="HomeServer"></variable>
    <variable name="MailboxLocation"></variable>
    <variable name="Qstorage">0</variable>
    <variable name="Qmessage">0</variable>
    <variable name="MaxOutgoingMessageSize">0</variable>
    <variable name="DefSpamFilter">1</variable>
    <variable name="PreferredAddress"></variable>
    <variable name="ReplyToAddress"></variable>
    <variable name="Fullname">Administrator</variable>
    <variable name="Description"></variable>
    <variable name="KrbUserPrincipalName"></variable>

Check if you find the file users.cfg.bak (a backup file) and copy and paste the admin users info from there. Restart KMS after you have done so.

Dexion AG - The Blackberry Specialists in Switzerland

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Thankyou very much my rescuer!!! Laughing

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You sure you actually deleted admin? I ask because you mentioned a new domain.

I usually see this when someone switches to a new primary domain: see Locked out of Kerio Administration at

Tony Lawrence
Kerio Preferred Partner and Reseller
Certified for Connect, Control
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