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Home » Kerio User Forums » Kerio Connect » Status: 2.1.5 (Need more detail on Status: 2.1.5 in Mail Log)
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jotulloch

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One of my users isn't receiving a message that shows as delivered to them in the mail log. The only difference in the mail log between this and another message that was delivered to them is the status in the delivered line of the log. The message that was received shows "Status: 2.0.0" while the message that isn't received shows "Status: 2.1.5".

Would someone provide me with more detail on these status numbers? I know that a status that starts with 4 or 5 means the message wasn't delivered, but I can't find any detail on what the 2.1.5 status means.

Any assistance you can provide will be greatly appreciated.
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Petr Dobry (Kerio)

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DSN 2.1.5 means that user's sieve filter was applied to the message. Check user's mail filters, it was probably moved to some other folder.

Petr Dobry
Product Development Manager | Kerio
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freakinvibe

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I see the 2.1.5 code when a message is delivered but moved to the spam folder. In Webmail, look in the spam folder of that user. The mail should be there.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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jonte

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2.1.5 does not necessary mean its in the spam folder, as Petr said its filtred, most common moved to another folder. It can, but does not have to be the spam folder.
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