Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Email not delivered (Email disappearing between server and client)

Messages: 3
Karma: 0
Send a private message to this user
My customer is running Kerio Mailserver and over the last few days a few emails have simply been disappearing.
In this instance Kerio has download the customers email from a POP3 account and is simply delivering it to his user account.
Looking in the log file the email seems to have been delivered but it never turned up in the customer's outlook.
He has received email from the sender before and after the missing email.

An extract of the log file (sender and recipients emails have been changed for posting)

[11/Dec/2009 10:30:12] Recv: Queue-ID: 4b218484-0000186b, Service: POP3, From: <>, To: <>, Size: 59344, server, user recipient, mailbox recipient<_at_>
[11/Dec/2009 10:30:12] POP3 download: 1 message (59344 bytes) downloaded from server, with username recipient
[11/Dec/2009 10:30:14] Sent: Queue-ID: 4b218484-0000186b, Recipient: <recipient<_at_>>, Result: delivered, Status: 2.0.0

The above is the only reference I can find in any of the log files. The email is not in the users junk email client or server side. As far as I can tell it is not in the folders on the server. It has vanished.

Server info
Kerio Mailserver 6.2.1 build 1663
OS: Windows Server 2000 SP4
Antivirus: Symantec Corp Edition

Email Client: Outlook 2007 (12.0.4518.1014)
Connection to server via POP3
Antivirus: Symantec Corp Edition

Does anyone have any thoughts on what happened to this email or if I can track it down?

Messages: 520

Karma: 3
Send a private message to this user
First step: Does it show in Webmail, or ???


Jakob Peterhänsel
Consultant - Humac A/S

Apple Certified Support Professional (ACSP)
Apple Certified Technical Coordinator (ACTC)
AppleSeed/CQF member since 1998
Kerio Messaging Partner

Messages: 3
Karma: 0
Send a private message to this user
No it does not appear in the webmail inbox or junk mail.He does not have any rules in the Kerio setup or the Outlook to move the message either.

Messages: 1553
Karma: 62
Send a private message to this user
Am I correct that in fact two POP3 downloads are happening:

1) KMS is downloading the mails via POP3 from the ISP's mail server

2) Outlook is downloading the mails via POP3 from the KMS server

If that is the case, the problem must have happened on 1) because the mail doesn't appear in the users mailbox on KMS (Webmail doesn't show it).

I order to debug 1), in the debug log, switch on the "Remote Pop3 download" logging. Also post your settings and sorting rules in the POP3 download section of the admin console.

Dexion AG - The Blackberry Specialists in Switzerland

Messages: 3
Karma: 0
Send a private message to this user
That is correct about the two POP3 downloads.

I have just turned up the logging for POP3 and will post the results when something interesting happens.
Previous Topic: 6.7.3 won't deliver notifications from iCal 10.5 CalDAV event
Next Topic: Invites not sent, no alert!
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Wed Nov 22 08:20:01 CET 2017

Total time taken to generate the page: 0.00404 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.