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matthias_b

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since two days kms can not update antivirus.
i got these messages:

[06/Jan/2010 09:38:11] AvPlugin.cpp: Antivirus Server error(0): Cannot get file av-update.kerio.com/mcafee/gdeltaavv.ini
[06/Jan/2010 09:38:11] AvPlugin.cpp: Antivirus Server error(0): Cannot load actual version from server.
[06/Jan/2010 09:38:11] AvModule.cpp: Antivirus update failed: Update server cannot be contacted., plugin will be restarted

is it macafee or my server?

thanks
  •  
freakinvibe

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In the debug log, switch

Antivirus Checking

on to see detailed messages. Can you access the internet from the KMS server? You should be able to ping

av-update.kerio.com

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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matthias_b

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hi,
the debug log shows me that:
[07/Jan/2010 17:38:01][4080480256] {avir} Listing antivirus plugins...
[07/Jan/2010 17:38:01][4080480256] {avir} Found antivirus plugin avir_clam (Clam AntiVirus)
[07/Jan/2010 17:38:01][4080480256] {avir} Found antivirus plugin avir_mcafee (McAfee Scanning Engine (5850/5.3.00))
[07/Jan/2010 17:38:01][4080480256] {avir} Found antivirus plugin avir_savi (Sophos Anti-Virus)
[07/Jan/2010 17:38:01][4080480256] {avir} List of antivirus plugins finished
[07/Jan/2010 17:38:22][4027592704] {avir} progress event: S
[07/Jan/2010 17:38:22][4027592704] {avir} Checking for McAfee antivirus update on av-update.kerio.com...
[07/Jan/2010 17:38:22][4027592704] {avir} Downloading http://av-update.kerio.com/mcafee/gdeltaavv.ini ...
[07/Jan/2010 17:38:22][4027592704] {avir} progress event: U 1
[07/Jan/2010 17:38:22][4027592704] {avir} progress event: F


my servers are in an orange zone behind an IPCop.
they all are unable ping into red.
trace, who is, web everything is fine.

  •  
Petr Dobry (Kerio)

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The problem is on your server on your Internet line. Your KMS hasn't reached our server since Jan 4th.

Petr Dobry
Product Development Manager | Kerio
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matthias_b

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and why does anything else works fine?
when i paste the adress "http://av-update.kerio.com/mcafee/gdeltaavv.ini"
into my browser, i got this messages:

"update denied, you have invalid license. your ip 212.105.xxx.x is logged.contact technical support for help."

and why do you know, that kms hasn`t reached your server since jan 4th?

[Updated on: Thu, 07 January 2010 18:01]

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Petr Dobry (Kerio)

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Based on your IP address. Have you installed any OS updates recently or changed network configuration ?

Petr Dobry
Product Development Manager | Kerio
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matthias_b

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nothing was changed since kms is running.
not on my systems or network.
strage to see the logfile.
on jan 4th the connection fails during a time no one was in the office.
  •  
freakinvibe

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When you look at your license file:

C:\Program Files\Kerio\MailServer\license\License.key

(for Windows. Unix/Mac has a different path), you should see some lines similar to:

Edition: Standard
Features: AV-MCAFEE
Feature-Begin: McAfee
ID: xxxxx-xxxxx-xxxxx
Subscription-Expires: some date or NEVER
License-Expires: some date or NEVER
Feature-End: McAfee


Could it be that the McAfee license expired on the 4th of January?

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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matthias_b

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my license file:
Product: Kerio MailServer
License-Expires: NEVER
Subscription-Expires: 09 Jul 2010
OS: MacOS
Company: XYZ & Co
Features: AV-MCAFEE
Antivirus-Expires: 09 Jul 2010

  •  
freakinvibe

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So if you system data of the KMS server is correct, you should be able to get AV updates until July 2010.

I guess then you have to call Kerio tech support.

Quote:
update denied, you have invalid license.


Something is wrong on their end.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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Petr Dobry (Kerio)

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Have you tried the link "http://av-update.kerio.com/mcafee/gdeltaavv.ini" from the server running KMS ?
Because our records indicated that server is running on 10.5.7, but you tried the link from the computer running 10.5.8

[Updated on: Fri, 08 January 2010 11:41]


Petr Dobry
Product Development Manager | Kerio
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Petr Dobry (Kerio)

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freakinvibe wrote on Fri, 08 January 2010 10:23
So if you system data of the KMS server is correct, you should be able to get AV updates until July 2010.

I guess then you have to call Kerio tech support.

Quote:
update denied, you have invalid license.


Something is wrong on their end.


That error is normal when you try to access update server with a web browser. Don't need to worry about that.

Petr Dobry
Product Development Manager | Kerio
  •  
matthias_b

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safari can not find the server.

Safari kann die Seite „http://av-update.kerio.com/mcafee/gdeltaavv.ini" nicht öffnen, da Safari den Server „av-update.kerio.com" nicht finden kann.


  •  
Petr Dobry (Kerio)

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matthias_b wrote on Fri, 08 January 2010 11:45
safari can not find the server.

Safari kann die Seite „http://av-update.kerio.com/mcafee/gdeltaavv.ini" nicht öffnen, da Safari den Server „av-update.kerio.com" nicht finden kann.




Well, the problem is clearly on your server. Maybe DNS issue ?

Petr Dobry
Product Development Manager | Kerio
matthias_b

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that can not be.
i'm just posting this messages from my KMS mashine.
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