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the limp man

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We are using Kerio Mail Server 6.5.2 build 6426 and Outlook 2007 SP1.

There is a strange problem.
When an employee starts outlook, there is no mail to receive.
Kerio will not sync.
When we log in to the webmail and then start outlook again, then everything is ok.
The problem is not account related, because there is another account with the same problem.

Things that we've done:

Reinstall KOFF
Reinstall Office
Check account settings.
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