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sedell

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I've been experimenting on and off over the last few weeks with a Motorola Droid connecting to Kerio Connect 7.0.0 patch 2. I've run into an odd issue, and I was wondering if any other Droid users have seen it.

Sometimes, the Droid connects with no problem. Under Mobile Devices for the user, it shows up with a device ID: droid126##########, with all the usual info.

Sometimes, it will not connect. When it doesn't connect, the following log entry is recorded in the Kerio warning log:

ActiveSyncRequest::Execute: Access denied for device Moto001######### (user: user<_at_>domain.com). The device 'MotoAndroid' isn't supported in this version.

Have any of the other Droid users out there run into anything similar? If so, found a work around or fix?

Scott
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Lyle M

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Hi Scott,

Yup. The DROID is on the supported list. But, it seems the calendar sync portion isn't. You'll need to enable access to unsupported devices in mailserver.cfg and restart the Kerio mail service.

When you look at the user's mobile stats, you'll see two device id's listed for the droid.

Sadly, for our first droid user, his inbox stops syncing after 3-4 days of use. We have to delete and re-add his account each time to get him back in sync. Our 2nd droid user has only been running for 3 days - we're watching her closely to see if she has the same issues as user 1.

If the upcoming 2.1 software update doesn't solve the problem, we'll bug Kerio support about it.

Cheers,
Lyle
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